eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews
3.0
Feb 25, 2019
Recommend
CEO approval
Business Outlook

Pros

1) You can grow and learn a lot technically. 2) Decent Onsite opportunities

Cons

1) No Work- Life balance for support team in India. 2) Management is very stubborn not open for new Ideas and implement their own ideas. 3) No pay for overtime. 4) Too much work load and less resources. 5) Employees are treated like labourers. 6) Poor training, you will have to learn everything yourself. 7) Shifts extending to 12 -15 hours for support team in India. 8) Very little appreciation. 9) Daily scrum is for humiliation of freshers. 10) Favouritism. 11) Low Hikes with not so good reasons for such low hikes. 12) Deadly internal processes for support which consume more time and adds more pressure. 13) Very few activities or events at organization level. 14) HR do not take any actions on issues. 15) Internal processes are only meant to be followed by India team.

3.0
Nov 20, 2018
Recommend
CEO approval
Business Outlook

Pros

Good learning and good team.

Cons

Management Weak, saturation stage after some time

5.0
Aug 29, 2018

Good place to learn

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great tech stack to learn. Open to new ideas

Cons

Marketing of products are very weak

Viewing 292 - 294 of 533 Reviews

Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.