eHealth reviews

3.0

39% would recommend to a friend

(930 total reviews)
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Fran Soistman and Derrick Duke

50% approve of CEO

34% positive business outlook

eHealth has an employee rating of 3.0 out of 5 stars, based on 930 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eHealth employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

930 reviews
1.0
Aug 27, 2024

You’ve Been Warned

Recommend
CEO approval
Business Outlook

Pros

The pro was the day I left the company. It was as if the entire weight of the world had been removed from my shoulders.

Cons

eHealth Insurance is the very definition of a "zombie company"—a lifeless entity that somehow still staggers on, with zero regard for its employees or clients. If you're thinking about working for or doing business with this company, do yourself a favor and look elsewhere. This place doesn’t just neglect its people; it shows outright disdain for them. A Toxic Culture of Disrespect From day one, it’s clear that eHealth Insurance doesn’t value its employees. The management sees staff as nothing more than numbers on a spreadsheet, easily replaceable and utterly disposable. They foster a toxic work environment filled with intimidation, micromanagement, and a complete lack of support. There's no investment in employee development, no encouragement, and certainly no appreciation. Instead, there is a pervasive atmosphere of fear and frustration. Discriminatory Practices What’s worse, eHealth Insurance has a well-known history of mistreating employees based on disability and sexual orientation. This company’s disregard for basic human rights is appalling. Employees with disabilities are often overlooked for opportunities and are not given the accommodations they need to succeed. Those who identify as LGBTQ+ face outright discrimination, from being passed over for promotions to enduring a hostile work environment filled with harassment and bigotry. Management turns a blind eye to these issues, if not outright encourages them. Exploiting Clients for Profit Clients are treated no better. The company prioritizes profit over people, pushing high-margin plans that are often completely unsuitable for the clients’ actual needs. Their so-called "advisors" are just glorified sales agents, incentivized to prioritize commissions over customer care. There's no genuine effort to provide tailored, thoughtful advice—only a relentless push to sell, sell, sell. An Organization Without a Soul eHealth Insurance is a company without a soul. It has no ethics, no integrity, and no respect for the people it employs or the customers it pretends to serve. The only thing it cares about is the bottom line, and it’s willing to sacrifice its reputation, its workforce, and its clients to stay afloat. A Clear Warning To anyone considering working here or buying their services: stay away. This is not a company that will support you, value you, or even treat you with basic human decency. eHealth Insurance is a shambling, hollow organization that has no place in today’s world, and it’s only a matter of time before its unethical practices catch up with it.

1.0
Oct 6, 2023
Recommend
CEO approval
Business Outlook

Pros

They help people to find the best costs for their Medicare / Medicaid benefits. The people that actually do the work at eHealth (IC's) are some of the most talented and fun people I've worked with. Employees outside of the Tech Ops org are fun, engaging and honestly want to help people find the best benefits they can.

Cons

The Corporate IT Org is toxic, the mid and upper level management chain is clueless on the direction of the organization. They are in a constant state of firefighting because of their lack of leadership, experience and direction. Management supports horrible behavior, can't effectively lead and are always in back and forth arguments on who should be doing what, when and how. This creates a chaos culture. Management in the IT org supports dishonesty, bullying , and the use of racist language about fellow co-workers with no repercussions. If you question their judgment or management style, or the directions being given, they will level their power and influence over others in the company to have you reprimanded and or terminated. Some favorite tactics include lying, bending the truth to suit their narrative, turning as many coworkers against you to fit their narrative and setting you up to fail by piling on expectations and work that is unsustainable. The mid to upper management in Tech Ops is can't make decisions in any situation (especially in outages) and lack the wide understanding of modern technology and practices that is expected of a leader in these positions. This becomes especially problematic when there is a service disruption. I personally have sat on calls lasting 10+ hours because the leadership in Tech Ops couldn't make a decision on what steps were needed next to get things running again due to a lack of technical understanding of the services in place and vendors services in use at eHealth. Decisions seem to be made at the drop of a hat with little to no collaboration with other managers, at times, poorly communicated and you are expected to "just know what to do at all times" and just tow the line. Any pushback or questioning of decisions is met with immediate repercussions and reprimands. Zero work life balance with the current leadership. The attitude is "do more with less" until you're on the brink of burnout. When people leave the company by either their choice or forced out, there is little motivation to backfill. So be ready to take on the work of your peers if / when they leave the company. If you are looking at starting a career or moving your career to eHealth in the Tech Ops Org BE WARNED.

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eHealth Response
2y
Thank you for sharing your comment on the talent and mission of the organization. We also value and respect your constructive feedback. If you would like to speak with someone from our team, please reach out to humanresources@ehealth.com.
2.0
Sep 5, 2023
Recommend
CEO approval
Business Outlook

Pros

you have the option of working remotely. the benefits are incredible. the people from Utah actually treat you like a human being instead of a number. the company generates all of the leads for you and you can easily make $100k a year or more if you are dedicated.

Cons

the company lied to their shareholders for several years by paying the all the agents who sold something even if the company never made money from that sale due to early cancellation. their stock was once at $40 a share and rapidly dropped after the shareholders got wind of the deception. the stock is currently floating at about $7-8 and a company that had everything going for them is no longer there because of deceptions and greed. because of this the employees suffer with never-ending script changes in order to compete with the rest of the market who just built up the stock slowly but honestly.

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eHealth Response
2y
We appreciate your feedback regarding our stock value. It's important to note that stock value is influenced by various external factors beyond our control, such as market trends, industry conditions, and investor sentiment. We remain dedicated to steering the company with sound strategies and operational excellence to maximize shareholder value within the broader economic landscape. To discuss this further, feel free to contact humanresources@eHealth.com
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Glassdoor has 990 eHealth reviews submitted anonymously by eHealth employees. Read employee reviews and ratings on Glassdoor to decide if eHealth is right for you.