Well lets see...
the compensation plan is demoralizing when you see how much work you have to do just to take home 59% of your commission, they give it to you as a incentive so the IRS and state take 41%.
They will try to make the compensation plan seem wonderful to people who are naive about the business, then they will tell you to follow up with your book of business 3 days after the sale to establish a relationship so they can keep the residual commission, which you do not receive, they sell it to you as you being able to enroll that person in another plan in the next AEP.
I thought this place is flooded with leads and calls on AEP why you guys want us to sell back to our book? Because your leads suck, and the medicare dept is the only thing holding this place above water. Those deceptive TV ads aren't working that good huh?
After you get trained 8 weeks to work the script, you go out on the floor and your superiors want to re-train you all over again, too many managers that all have their own way of doing things, most new agents are confused about what to do.
Then to make things worse they will actually sit behind you and micro-manage you to the point were they are telling you what to say while your on the phone trying to answer the customers questions.
You will have to answer to a supervisor and a manager, which will frequently contradict each other and try to bully you at the same time, so you will be both confused and frustrated.
They will expect you to overcome this on top of compliance which is a pain in itself. Then you still have to hit your numbers and talk to all the low income people who are led to believe they can get free dental and vision. No, im not exaggerating either.
The seasoned agents live a whole different world, they are free to conduct their sales it seems and have more leeway in everything. I was unfortunately put in a team under a new supervisor who was trying too hard to prove herself, and that overshadowed the morale of the team, she said one thing but acted like another.
She said to ask her questions, but every time someone did she seemed frustrated and irritated, she had this glare that basically told you not to ask her too many questions.
Some of the agents got treated very poorly and I felt bad for them, not to mention having to see her coddle her favorite agent which her and her boss made it obvious they had a favorite.
It was like a textbook on how NOT to manage people. The funny part about it is some of the seasoned bosses were really cool, a stark difference depending on who you talk to. One boss told me because I dress nice he was going to "use that against me."
What does that mean ?
Then to top it all off they actually have a department who monitors your calls so they can critique you sales process and give you pointers, from people who are hiding upstairs who don't sell! The ones who did basically chickened out or couldn't handle it, and went upstairs so they can criticize people who do! What a joke.
If you want to work there and you get hired, hopefully you wont be in the same situation. My experience is unique and I think it was just bad luck and a learning experience. If you can handle the work and bonus tax, give it a go .
