eHealth reviews

My experience here was dreadful, This is coming from an agent who performed with a top #1 AEP team and also spent time in a PIP. eHealth is a fraudulent call center. Their business model is unethical and even with further investigation from the DOJ, they are still open. I find it odd that this organization hires licensed health insurance agents not realizing that many of us NOTICE EVERYTHING, and I mean EVERYTHING. There are 2 types of employees here, The ones who are easily influenced by questionable sales tactics, bait and switch, not knowing that this is not real medicare sales but a call center. There are also people like myself who observe the actions of the management and directors, who do not tell the truth and influence teams of adults to enroll beneficiaries into plans that are not suitable for them to make sale. This is why the Medicare industry is corrupt to its core. I was very vocal towards the end of my time here and became a target,,,,of course. When you stand up to injustices, you WILL pay the price. What price? No work life balance, long ridiculous hours, getting sick, and taking advantage of our most vulnerable demographic (seniors)? I was cornered by a director (female) and another women ive never seen before in a teams room on my last day. The same day I left the company I got a new opportunity as an independent field agent. I learned quickly how deep my brainwashing was at eHealth. Indepenedent FMO's DO NOT recommend call centers like this and help agents do this the right way for the beneficiaries while also giving you time and freedom to live your life, Working here is not good at all! It seemed like my peers were highly influenced and under alot of pressure. The sales management are in "a club". You will not prosper as a company for long doing unethical practices schemes. I look forward to the day that ehealth closes it doors, because they NEED to. Enough is Enough! I encourage current employees to really do your best to get out. You are better then this and no amount of fraudulent money is worth the stain that working here has on our resumes. Trust me, it is the talk of the industry and it does NOT look good! Management will find that out to, How will you tell another employer that you worked for an organization/call center that was "allegedly" investigated by the DOJ? Love yourself and seniors and the disabled enough and do the right thing,

This place runs on leadership optics, not competence. During my time there, the company cycled through three CEOs, each shift creating more instability and zero long-term direction. Many leaders seem focused on one goal: looking good for the executive team. Reality is filtered, problems are buried, and metrics are polished before they go upstairs. People get promoted who can’t perform the same job agents handle daily. Proven performers are overlooked while visibility, agreement, and politics win. That disconnect destroys trust and credibility fast. SMU is a complete disaster — bloated with “coaches” whose primary role is box-checking and script enforcement rather than actual development. Real coaching is rare; bureaucracy is everywhere. Speak up about problems, favoritism, or inefficiencies and you’ll quickly be labeled “not a culture fit.” The non-retaliation messaging exists in training slides, not in reality. The company has faced federal scrutiny in the Medicare space, adding reputational risk and uncertainty to an already unstable environment. Talent continues to leave. Institutional knowledge walks out the door. Morale sinks lower every year.