Great coworkers/learn quickly - don't expect to be rewarded
Pros
Teams/Direct Management are amazing, some really amazing people that go out of their way to help you improve and have fun. You will love your team and they will keep you coming back. Flexible WFH schedule after you complete your first 3 months. Increased PTO policy (20 days starting) Despite the cons I'll list below, I have learned a great deal in my time here that you can apply here if you decide to stay long enough to be promoted. Most of what I've learned has been from coworkers/teammates/direct management than any official training
Cons
Upper level management seems to make decisions without consulting those on the floor / when suggestions are made by employees they are hardly implemented to a point where the meeting seems more for show than for actually listening to issues. High call volumes + the belief that we are "fully staffed" (no way) with only 2 scheduled breaks throughout your day, expect to be mentally exhausted at the end of each day. Pay ranges are meant for genuine call centers, not for those who require pretty extensive financial planning knowledge and months of training. Any rep above associate level should not be held to these types of pay range brackets. Do not seem to be that concerned with retaining more tenured employees who have worked hard for some type of acknowledgement. As long as they still have an inflow of fresh reps on the floor, who cares. Claimed in my interviews that they are pro-internal growth and that hard work will have you moving quickly / can move across departments. Yes, they have a 9 month minimum time-frame before you are eligible (which in theory, is very quick and if you expect less be more realistic), however, expect to fight long and hard for this even after 2-3 years of top level performance stats and provided a lot of run around excuses for why roles have not opened up in CS when other departments are still actively promoting. Several reorganizations have taken place since I was hired, have not yet seen any positive outcomes from this, it has created more disconnect between those making the decisions, and those who the decisions affect.