There is SO MUCH red tape, which is ironic because one of the core values is “eliminate the red tape.”
Company is progressively getting more corporate as they grow, and there are so many rules to keep up with. You can hit your sales goal but then get in trouble because you didn’t sell enough from “X” vendor, you didn’t sell enough from their direct line, etc.
They are a 100% remote company that hasn’t figured out how to have a company culture in a remote setting. BURN OUT is the word that comes to mind. Again – starts with the top down.
Entire departments and processes need complete overhauls. Some people are stuck in their ways with processes that are 15+ years old. Because there is so much red tape, they are constantly shooting themselves in the foot because they can’t be nimble and adapt quickly.
They are moving more and more employees and resources to overseas contractors rather than investing in good employees here in the U.S. Most of these are support roles, and more often than not, those overseas contractors don’t have the skills to properly support the sales reps. It does more harm than good, and it leads to lots of mistakes, sales reps cleaning up messes, etc.
Top leaders make a lot of hasty decisions without thinking them through, and it's clear that they put profits over people - especially in the last two years.
