Working here, especially in the customer service department was absolutely traumatizing. Every other week the department shifted gears and we had to switch our client accounts over to a different CSM and had to have so many painful and uncomfortable conversations with our customers explaining why they were getting a new CSM for the third or fourth time in 6 months.
The company had several values and one big one that they used constantly and as a crutch was adaptability. It was such an overused competency, which considering how many changes they made on a weekly basis they needed us to comply with these changes so they threw in that adaptability word in every meeting.
They also got a new CEO and then a few weeks later he cleaned house and let go of a bunch of people. They weren't even furloughed, they told them if their position opened back up they can apply and interview again. Now you can see most of their customer service positions are being outsourced to Colorado....salary must not be as competitive out there or something.
Also dont believe the positive reviews, in your first 90 days they make all the new hires write something positive about their experience there so far. If you dont believe me, just go on LinkedIn and try to connect the dots on why so many of their employees resigned over the past year. Almost everyday on LinkedIn I see someone on my feed resigning from iCIMS, it's insane how high the turnover rate is.
It's such a shame too because I genuinely believe in what this software has to offer but poor management and employee relation skills is whats going to bring this company down.
