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      iCIMS

      Engaged Employer

      iCIMS reviews

      3.1

      49% would recommend to a friend

      (794 total reviews)
      avatar

      Jason Edelboim

      55% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      iCIMS has an employee rating of 3.1 out of 5 stars, based on 794 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iCIMS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      794 reviews
      1.0
      Aug 11, 2022

      Propped up on stilts & unsustainable

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      The promise of the product is great. Promise is the operative word.

      Cons

      Left a great job chasing the promises from iCIMS. Bountiful territory, flexible hours, happy employees & positive culture. Reality- Territory was the size of my local Walmart, employees are pulling 12 hour days on escalations and nonsense administrative work to stay afloat, pure misery in all directions & a toxic culture permeating from leaders around the business. There is no ability to bring your style or strategy to your role as you will be raked over the coals for not fitting into their archaic methodology. I witnessed top performers (and trust me there are very few as <20% of people even sniff hitting quota) detract and become disengaged as Sales leadership expectations and reality continued to separate. While my team struggled to even maintain our employment and consistently voiced our concerns regarding factors outside of our control, the CEO & exec team maintained constant toxic positivity regarding the "state of iCIMS", never once addressing the absolutely critical failures around the business. Abysmal employee retention around the business led to systemic failures in Support and Implementations, which fell back on sales and Account management to handle incurable escalations. When doing my research I saw a few reviews that called out that the positive reviews regarding iCIMS are from employees in the Onboarding process. I can confirm this is true, we were incentivized to leave a positive review during my onboarding process as we had no view into the reality of the situation at that time.

      avatar
      iCIMS Response
      3y
      Thank you for sharing your feedback with us. Our sales leadership works hard to ensure that our territories provide ample opportunity and the ability to focus on key priorities. We've added many new processes and systems this year to help our sales team manage their territories in the most effective manner. We're also happy to share that we've invested a great deal in training with new trainings available internally along with product certification programs. We even have training from our customer 0 team about how we use our products to attract, engage, hire, and advance our own winning workforce! As the head of TA, I can confirm that we do not incentivize any new hire to leave a review during onboarding. We do provide a link to our Glassdoor interview review area to provide an optional review about the interview experience, specifically. We do not track this, require completion, or provide an incentive for completion. This process was somewhat different 2+ years ago and has since been changed.
      4.0
      Aug 10, 2022

      Great place to work but could be better

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      iCIMS really does encourage employees who are interested in a different career than they are already in to work towards that within the company. It's a company with many locations around the world which makes work very fun and interesting when reaching out to other teams. Unlimited PTO and company-wide rest days, option to work fully remote, activities in the office on some Wednesdays. Coworkers are mostly as helpful as they can be when issues and questions arise.

      Cons

      Teams and individuals can get quite siloed. Issues with communication within the engineering teams and having to wait to move into a new role while in an unhappy situation (not unusual for larger companies). Salaries are a bit low for the industry if you live in a big city. Not as inclusive as they aim to be, but it's a process too.

      avatar
      iCIMS Response
      3y
      Thanks for your feedback! It's great to hear that you're enjoying working with colleagues globally and finding a good amount of work/life balance! We appreciate your feedback regarding areas of opportunity.
      3.0
      Aug 9, 2022

      Chaos and lack of direction

      Instructional designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company has a few great benefits such as unlimited PTO and company-wide “recharge days.” CEO seems like a nice guy but not sure that is trickling down to the individual departments.

      Cons

      Was there four months and only delivered one project. Multiple leadership changes meant multiple changes in direction and priorities. No one was really in charge of the Customer training team for most of the time I was there. Lots of scrambling for power positions by my teammates led to a pretty toxic atmosphere. There might be departments where things are better but customer training was a hot mess!

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      ReviewsiCIMS reviews

      Glassdoor has 867 iCIMS reviews submitted anonymously by iCIMS employees. Read employee reviews and ratings on Glassdoor to decide if iCIMS is right for you.