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      iHerb

      Engaged Employer

      iHerb reviews

      3.8

      71% would recommend to a friend

      (768 total reviews)

      Emun Zabihi

      79% approve of CEO

      82% positive business outlook

      Ratings by demographic groups

      iHerb has an employee rating of 3.8 out of 5 stars, based on 768 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iHerb employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      768 reviews
      5.0
      Jun 6, 2019

      awesome company

      Senior software engineer/tech lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      Employees at iHerb are really smart and cool. There are plenty of fun projects going all the time. very large distributed & large scale system using cutting edge technologies.

      Cons

      There are still growing pains here and there.

      avatar
      iHerb Response
      7y
      Thank you for your review! We pride ourselves on having such a distributed system and to having jumped to the latest in infrastructure and tech and will continue to do so. We also recognize the growing pains that come with the unique situation we had with such explosive growth and have many plans to address them as well. - BT Bitarafan
      1.0
      Jun 3, 2019

      Company headed in bad direction.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      They provide some good snacks (I believe that's changed though). There is room for growth within the company because everyone is leaving. Work with some cool technology.

      Cons

      Don't trust the fake reviews on Glassdoor. The company has no direction.. Management treats there employees like expendable cattle. Most employees won't get a raise or promotion unless they threaten to quit. High turn over rate and many of the employees with tribal knowledge are all leaving. Tech stack is interesting but horrible practices leading to constant outages.

      avatar
      iHerb Response
      7y
      Thank you for your feedback. We have always had long-term plans and directions and due to feedback are sharing more with monthly president’s messages, quarterly all-hands, among many other methods to share direction. While some reviews might seem overly positive because some people really fit the culture and enjoy it here, there are definitely some that are the opposite so we will take the useful parts of them so that we can use those to improve. With regards to raises/promotions, iHerb is following leading industry standards of annual performance reviews which will determine raises and promotions. Before and during the transition towards the standardized 360 merit-based process, we do realize there were outliers and issues which is why we made the change. - BT Bitarafan
      5.0
      Jun 2, 2019

      Great company and lots of opportunities.

      Software development manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked for iHerb since 2016 when iHerb first opened Shanghai office branch. iHerb is a great opportunity for anyone who want to excel on his/her technical career and management path. We have grown from 3 employees to almost 100 employees in just 2 years. iHerb uses the latest technology for both backend and frontend development, which is a great learning opportunities for anyone who want to catch up with the market trends. Top Management cares about iHerb, CEO, CTO is always reachable when there is urgent issue needs to be taken care of. Workspace is relaxed, and spacious. We have Ping-Pong table in the Shanghai office, and more activities/equipments in the Irvine office.

      Cons

      A lots new technologies but mixed with old technologies, makes troubleshooting tedious, and slow.

      Viewing 607 - 609 of 768 Reviews
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      ReviewsiHerb reviews

      Glassdoor has 806 iHerb reviews submitted anonymously by iHerb employees. Read employee reviews and ratings on Glassdoor to decide if iHerb is right for you.