The wild expectations of our store teams to execute what is required with very little labor hours to spend is unacceptable. Roles and responsibilities of every job now that we were back in store post-closing due to covid are truly remarkable. The expectation that is put on the SM/ASM/KL bench is far beyond what we are getting paid. There is no relationship or collaboration between 'corporate' and the store teams, therefore, there is no knowledge of what the store teams need to execute on a day to day basis. From monitoring capacity, to maintaining physical distancing, cleaning checklists every 30 minutes, to scheduling constraints, and this is on top of doing our 'job' of selling great pants ; there needs to be better work to be done to limit the burnout from the GREAT employees that we have, and re-grounding in what the principles that lululemon stands for. People are NOT happy, they are tired, scared, and feel highly under supported. More/greater expectations with drastic pay cuts, which are to be understood, but something needs to be adjusted or changed.
lululemon has stepped away from what was once a beautiful, fun, supportive and empowering career, to feeling constantly beaten down, defeated, 'never good enough', and underpaid.
Forget having a day off. Emails, texts, and communication come through 7 days a week with sometimes less than a 24 hour turnaround to execute.
