ooma reviews

3.6

69% would recommend to a friend

(219 total reviews)
avatar

Eric Stang

79% approve of CEO

73% positive business outlook

ooma has an employee rating of 3.6 out of 5 stars, based on 219 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ooma employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.4 stars).

Reviews by job title

219 reviews
3.0
Oct 19, 2022
Recommend
CEO approval
Business Outlook

Pros

You're free to leave your desk as much as you want but of course if you're not producing as you should, that will be held against you. There's a break room with a bunch of free snacks, all you can drink coffee, and a couple vending machines. Four restrooms (2 women's, 2 men's). Overall the sales floor is exactly what most would expect from a telemarketing gig. Management is amazing at motivating their employees to work. They know exactly what to say to keep you pushing to your limits.

Cons

Worked in the Newark office for 5 years. Everyday you're telemarketing from 8am - 5pm, Monday - Friday (40hr weeks). The daily routine of sitting at a cubicle staring at a computer screen for so long can't be healthy for anybody. The main sales floor has absolutely no windows other than the front lobby so theres litterly no sun light in that place at all. After 5 years I've observed that management has no problem pushing employees to their limit as if we're easily replaceable. Their words say they value you fairly, however their actions say otherwise. The pay is not fair at all for the work we do. Since I've been there they've changed the commission plan 3 times. History proved itself multiple times that if you're over achieving your goal consistently they absolutely will increase your goal. If you're serious about your sales career this is a good company to use as a transitional opportunity but I would not recommend anybody growing or sustaining a family to consider retiring from here unless you're a director or executive. The highest producers which make up about 5% of the sales team can make about 85k net including commission. 95% of the team is making about 55k - 65k net a year including commission. With a market cap of over $350M as of October 2022 and having somewhere around 1,000 employees, the pay for an inside sales rep is blatantly belittling especially when each sales rep is handling litterally EVERY step in a traditional sales cycle from prospecting to closing contracts and you're going to need to retain your own customers at times because customer supper is EXTREMELY under invested.

2.0
Oct 17, 2022
Recommend
CEO approval
Business Outlook

Pros

Nice senior co workers. Environment is small , but individually spacious. Free snacks and drinks. Excellent product beautiful building. Melissa is the best! Free lunch day once a week.

Cons

You have to fit in with the culture as they say. The culture is take what we give you and be quiet. You are required 100 calls a day with very few opportunities because of bad leads. The senior reps their are fed hot leads there are 2 teams there and depending who's team you're on you may get better leads. As a new rep you will have to keep trying like a numbers game it is to get one. The problem with this location is divided management. I was told to tell a lie on one manager by a manager to get on another team. I refuse to tell a lie on someone. I was told to call the CEO and advise him that I was not getting the help from my manager which was untrue. I refused to do it after being pressured daily. I decided to speak with my manager to follow chain of command. I advised him I was going to the other team out of respect for him. He became upset stating,, " she keep doing this and also told me other issues they were having. He then had the CEO contact me and said what was going on. My words exactly, " I just come to work doesn't matter who team I'm on to keep the animosity down between the two of them. He said ok. I advised the initial manager that ask me to tell the lie that I would like to speak with her when she returned to work to let her know I spoke to the other manager to let him know I'm switching. I was then lead to a room all 3 managers in front of me and the initial manager said that I was lying. The CEO told me this. It's like a cop see you speeding and write you a ticket and you may have not be speeding as the judge he's automatically going to believe the cop. So case closed. I was called a liar only because I tried to keep the peace between these 2 managers, but I was thrown under the bus to save their butts. I am an excellent sales rep within 30 days I closed just as many deals as senior reps. Managers ate apparently receiving some type of bonus per rep because the management battles over the.for.money. Never dealt with an HR department like that before. This company has to have the highest turnover rate for employment because not one person in my training class last. Only the people who has been there for years will survive. That's why they start you as a temp. Someone needs to oversee their in house managers to stop the favoritism and unfair work practices.

4.0
Oct 17, 2022

Work life balance

Recommend
CEO approval
Business Outlook

Pros

Good work life balance , freedom to work ,no micro management. Good team co ordination.

Cons

No competitive salary and benefits.

Viewing 70 - 72 of 219 Reviews

Glassdoor has 243 ooma reviews submitted anonymously by ooma employees. Read employee reviews and ratings on Glassdoor to decide if ooma is right for you.