Incompetence from middle management and absolutely no one is held accountant at any level.
Bad apples go unchecked and there are repercussions for speaking up.
Product has no clue what to do with the products and just throw things at the wall, hoping something will stick. As a result, employees spin their wheels or twiddle their thumbs. Additionally, any dealer with a harebrained idea can likely get it through if they know Dale because nobody on the product team has a clearer direction.