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We love hearing the amazing stories taking place in our communities, and hope you'll indulge us as we share one of our own. Stormie, one of our existing customers, was scrambling to put together her daughter's wedding last minute as all of the vendors had canceled due to mandated social distancing. On top of everything she was dealing with, the day of the wedding one of her contact lenses fell out. She was completely out of lenses and her order had failed to arrive in time for the wedding. She contacted us, and spoke with Buzzy, one of our supervisors. Upon hearing her situation, he saw an opportunity to help this customer. After arranging a replacement order for Stormie, he drove out to our Salt Lake DC, picked up the package, and personally delivered it to her. They exchanged hellos, took a quick selfie, and went on their ways. We are incredibly proud of our team for recognizing those moments where we can step outside of our normal processes to do the right thing for our customers. Buzzy, like many of our associates, truly embodies our company values. #lifeat1800contacts
Each quarter our IT department hosts a Live for the Impossible event (like a hackathon) to promote innovation and cross-departmental collaboration. Our associates throughout the company are encouraged to participate, share ideas both big and small, and help execute them. One of our recent LFTI projects came from Tanya A., one of our compliance associates. She saw an opportunity to cut down on our fax handle time by making a small but impactful change to our verification system. This change would save our associates roughly 2-3 seconds per item processed. That may not sound like a lot, but where we process thousands of prescriptions weekly, those seconds quickly add up. Tanya presented the idea at our kick-off event, folks in our IT department were excited by the opportunity to create efficiency with a simple change to the application, and it was completed within minutes. We had over 30 of these types of LFTI projects worked on during this last event. Thank you, Tanya, and everyone else involved, for helping us find ways to improve and better serve our customers!
We love hearing stories of people that are volunteering and making a difference in their communities. Just this past weekend, one of our associates shared an inspiring experience. Kendra, one of our Customer Department managers, was out for a walk enjoying the fresh air and beautiful views when she spotted a nearby plot of land littered with trash. She was heartbroken by how the area had been transformed. Upon returning home, she became resolved to go back the following day with some gloves and a garbage bag, and help clean up. She also challenged others to look for opportunities in their own areas to give back. What inspiring examples are happening around you? #lifeat1800contacts #serviceproject #makingadifference #1800contacts #volunteer #ourassociatesareamazing #wewinasateam
With consumers staying indoors and doing the majority of their shopping online, we’re busier than ever. We continue to look for great talent to join our team, and have positions available in customer service, operations, marketing, IT, etc. We have a unique opportunity to offer stability and a fantastic work culture to job seekers in our communities, especially those that may have recently experienced or are concerned about upcoming layoffs. We’ve adjusted many of our processes to support and align with social distancing to protect the health of our candidates, associates, and their families. Our interviewing and hiring processes are now completely virtual. Our customer service trainings are now exclusively online, and new hires can start working from home immediately. Our DCs are now open 24/7 and shifts have been staggered to comply with social distancing. If you have friends or family that are looking for work (or you're even looking for yourself), we invite you to check out our career site.
We will continue to say it: we have some pretty incredible people working at 1-800. We find ourselves in unique and challenging times, and yet our associates continue to shine. On Monday, we moved our entire call center staff to work from home (to support efforts with social distancing). Our associates have tackled increased call volume, helped keep our customers' spirits high, and assisted them with ordering their contacts—all while adjusting to a new working environment. Even with Wednesday’s earthquake in Utah, our associates have continued to push forward. One of our customer service representatives, Morganne J., deserves a special shout-out. That day she took more than double the number of calls our associates typically take during a traditional shift, and was the number one call taker of the day. Her upbeat attitude, hunger for learning, and drive have made her a fantastic addition to our Contacts family. To Morganne and our other associates that continue to work incredibly hard to take care of our customers, you all rock! #lifeat1800contacts
It’s National Open An Umbrella Indoors Day! We’re not superstitious. We’re not even a little ‘stitious. ;) Why? Because we have amazing associates, amazing customers, and an amazing company culture. We’d say that makes us pretty lucky. #lifeat1800contacts #nationalopenanumbrellaindoorsday #drapercampus
We are excited to share that our CEO, John Graham, was recognized by Utah Business as a top CEO of 2020. (And can we say, we’re not surprised.) Knowing John, he is surely hating all of the attention we are giving him, but we would be remiss if we didn’t give this incredible leader of ours the recognition he deserves. Even as he’s blazing new trails, encouraging us to fail fast, and inspiring us to seek continuous improvement (both for the business and personally), he’ll be the first to shine the light on someone else, and redirect the success of a project or ambitious goal to our associates. He inspires, he champions, he leads, and we’re better for it. John, we’re honored to have you as our CEO, and continue to be excited for the future with you at the helm. #lifeat1800contacts #utahbusiness #1800contacts #recognition
Shout-out to Mikey M. for winning our “We Make Her Day” Acclaim this month! Mikey, who is a supervisor for our outbound department in Charlotte, recently stepped in as interim manager, and has done a tremendous job. Here is an excerpt from his nomination: “Not only did he take on more responsibility, but he has done an exceptional job at maintaining and in some cases exceeding the previous weeks’ and months’ KPI’s. It takes longer hours and intense focus/understanding to do what he has done, but it has been above and beyond what I expected. Great job, Mikey, and thank you.” We also want to give a shout-out to our other Acclaim winners this month: Parker W. (We Champion You), Brady D. (We Live for the Impossible), and Deena Z. (We Win as a Team). Congrats! #lifeat1800contacts #acclaimwinners #recognition
Throwback to Silicon Slopes earlier this year. Our recruiting team and devs had a great time chatting with candidates and talking to people about the cool tech our IT group is currently working on. We may have geeked out a little showing off our ExpressExam and Liingo Eyewear apps. What can we say? We’re pretty passionate about what we do. We also had delicious Seemore macarons available to anyone that stopped by, compliments of our Executive Chef, Thomas Call, and his team. #lifeat1800contacts #siliconslopes #seemore #developers #tech #1800contacts
Our leadership group had a great time showing the 6over6 crew around Utah while they were in town. Ofer and his team picked a great time of year to visit as we had plenty of powder up at Solitude. They also got to experience true Utah fandom by attending one of our Jazz games. As to whether or not they got around to trying our famous fry sauce, remains to be seen. 🙂 #lifeat1800contacts #6over6vision #glasseson #utah
