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"We're honored that Samsung — a global leader in smartphone sales — is sharing its genuine parts and proprietary tools and training to arm us with everything we need to provide exceptional repairs in all the local communities each of our franchisees serves," said Scott Williams, CEO of Batteries Plus Bulbs. "To date, we've completed millions of phone repairs, and our stores have remained open throughout the year to help keep our customers connected to their family, friends, employers and schools. We're thrilled to be able to continue keeping Samsung users powered up and look forward to a rollout in over 650 Batteries Plus stores nationwide."
"At the outset of the pandemic, we braced for the impact on the retail sector but are extremely pleased to see our performance remain stable with double-digit growth in e-commerce," Scott Williams, Batteries Plus CEO, said in the release. "It's been a steady upward climb with strong numbers starting mid-to-late April with July being our best July ever and our eighth best sales month in company history. "
"We're excited RepairQ will enable us to provide an ever-higher quality of repair service for our customers," said Scott Williams, CEO of Batteries Plus Bulbs. "In today's increasingly virtual world, we rely on our smartphones and tablets for so much. Our improved device repair service will help make sure your devices are back up and running as soon as possible." For customers at Batteries Plus Bulbs' more than 700 stores across the country, the cell phone and tablet repair service they depend on is becoming an even smoother process thanks to RepairQ. The software, which was created by Service-Central, will help Batteries Plus Bulbs' expert technicians provide an enhanced experience. HARTLAND, Wis., Aug. 24, 2020 /PRNewswire/ https://www.prnewswire.com/news-releases/batteries-plus-bulbs-offers-best-in-class-phone-and-device-repair-services-301117253.html
With more than 720 stores across the U.S., Batteries Plus is set for major growth as an essential retailer in 2020. The brand opened 14 new franchise stores and four new corporate-owned stores in 2019 and plans to open an additional 12 units in 2020. Despite COVID-19, Batteries Plus already signed two new deals in March for three units, one of which for the brand’s first location in Vermont.
“We have highlighted our curbside pickup option front-and-center on our website,” Craig McNair, Chief Retail Officer, Batteries Plus Bulbs, told Chain Store Age. “Once customers place their online order, they can indicate curbside pickup. They can call the store when they arrive, and our team will deliver their order right out to them.”
"With an unparalleled view of the customer and their sentiment around the current crisis, we were able to realign our business from brick-and-mortar to curbside pickup to ensure our customers felt safe. Our customers appreciate what our stores are doing to continue to be able to serve our communities during this time, and that positive feedback is highly motivating for those teams to continue to stay engaged," said John Kollm, Director of Store Development at Batteries Plus Bulbs.
"Many of our customers rely on our products and services to stay connected, enable their mobility and power their medical devices," said Scott Williams, CEO of Batteries Plus Bulbs. "We're remaining open to ensure they're able to get the products and services they need, and we're taking precautions to make sure they can get them in a safe manner."
Excited to announce that we are now the first certified device repair retailer recognized by CTIA under the Wireless Industry Service Excellence (WISE) program. Associates at more than 730 locations are currently working toward certification. Well done, team!
