Check out your Company Bowl for anonymous work chats.
CRN®, a brand of The Channel Company, has named CGS to its 2017 Managed Service Provider (MSP) 500 list in the MSP Elite 150 category.
We are proud to be named an ICMI 2017 Global Contact Center Awards finalist!
An apparel company’s supply chain is only as strong as its weakest link. Breakdowns often occur on the shop floor, where large-scale productions take place and blind-spots are less noticeable. Here are 3 major benefits of shop floor automation
How Shop Floor Automation Can Streamline Your Company's Apparel Manufacturing and Accelerate ROI
Knowing your customer well is the best shot you have at staying relevant in most industries today; the same is true for trainers, learning and HR professionals. Here are 3 ways training will serve customer-centricity
3 Ways Training is the Best Answer to Customer Centricity
For a call center agent who could average up to 100 calls on a busy day, hilarious situations are bound to happen and can be much-needed relief. Let’s look at 12 stories of the funniest calls from our agents, and indulge in a serving of endorphins.
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
In our latest blog, we share some tips for training employees to have a “can-do” customer service approach
Customer Service Means Never Saying Never (But If You Must, Say It In A Different Way)
Our VP Global Product Management Ajay Chidrawar discusses Amazon Go and the impact on #retail in this recent http://glassdoor.com/slink.htm?key=vQvod piece.
Will Amazon Go be a game-changer for retail?
What's it really like when customer calls become difficult? Here's a behind-the-scenes look at some of the funny, emotional, and satisfying calls our agents have had and how they approach each unique situation with care. #customerservice #callcenters
Customer Care Behind the Scenes: 7 of the Toughest Calls Gathered from the Frontlines
Last week, CGS Tampa recruiters attended a job fair for veterans, offering some CGS swag and a friendly smile.
Last week, CGS Tampa recruiters attended a job fair for veterans, offering some CGS swag and a friendly smile.
In our Romania offices today female employees received gorgeous flowers for #InternationalWomensDay- Happy #InternationalWomensDay!
In our Romania offices today female employees received gorgeous flowers for #InternationalWomensDay- Happy #InternationalWomensDay!