Check out your Company Bowl for anonymous work chats.
Have you heard the story of industrial espionage at Epic? Judy tells the story best. “Early in Epic’s life, when we still resided in the basement of an apartment house, we hired someone who had worked at a Midwest IT company that was known for its ambulatory care practice management software. We’ll call him Bob. Bob seemed like a very knowledgeable guy and commented that his previous organization was puzzled over why customers like Epic so much. "From the start there were a lot of strange things—for example, he didn’t sign up for health insurance or other things that new staff always do, and his wife didn’t seem to have any plans to join him in Madison. “One evening, the facility manager for the apartment house called me at home to tell me that Bob was going through every file cabinet in the company and photocopying everything. On the last day of the month, when we came into the office, Bob’s desk was completely empty and there was no note or word from him. He had disappeared...” Read more at the link below:
Providing equitable healthcare starts with identifying each patients’ barriers to care. Houston Methodist increased screening for social drivers of health from less than 1% to 37% of patients. To turn that information into actionable insights, Houston Methodist identified community-based organizations (CBOs) whose services aligned with patients’ most common needs, including the Houston Food Bank, The Council on Recovery, and the Houston Women’s Shelter. Houston Methodist gave these CBOs access to Epic’s Healthy Planet Link, a portal that offers secure access to select patient information, so that users at both ends can see which services have been requested and provided. This makes the referral process smoother for clinicians because they don’t need to worry about navigating an unfamiliar interface or submitting referrals on paper—the whole workflow takes place in Epic. Read more at the link below. Credit: Photo by Brandon Price, Mural by Gonzo247
When the snow melts away, it can feel like a new dawn here on campus. Happy spring, everyone. Even if it reached us a month late 😉
ICYMI: the folks at Health Data Management did an extended interview with Judy—and a host of other leaders at Epic—to discuss some of the foundational principles that make us who we are. They explore Judy’s business and leadership philosophy, Epic’s culture, our approach to customer success, and more. Check it out below.
By using generative AI to create first drafts of responses to patient messages, our friends at Mayo Clinic have saved a pilot group of nurses around 30 seconds per message. Nurses also noted the length and empathy of the generated messages—a quality of AI-generated text that researchers have noted as well. At Mayo, messages started from generated drafts tended to be longer and included more friendly, conversational language, which patients appreciate but nurses don’t always have time to include. After their initial pilot, Mayo Clinic plans to expand access to all LPNs and RNs by mid-2024. At that scale, they could save clinicians 1,500 hours per month. Released in early 2023, Augmented Response Technology (Art) is one Epic’s first tools to use OpenAI’s large language model, GPT. Congrats, folks! Read more below.
Last week, Epic joined many other organizations in Washington, D.C. to support The White House Challenge to End Hunger and Build Healthy Communities. Our commitment centers on helping providers identify the highest risk populations for food insecurity and automating interventions to connect those patients with community and health plan resources that can help. Through our suite of interoperability tools—from treatment-based interoperability, to payer connectivity, to open APIs—organizations can share patients’ social drivers of health to better coordinate care. Read more on the commitment below.
Awards like this are special because of what they represent: the success of our customers. Over the next several weeks, we’ll put the spotlight on our customers by sharing a success story for several of the categories where Epic was recognized. Look out for more from us.
After implementing Epic’s sepsis prevention model, Saint Luke's Health System reduced the time it takes to order and administer antibiotics by 32% and reduced their sepsis mortality index by 16%. From the authors of Saint Luke’s new op-ed: “Sepsis is tricky to diagnose, requiring clinicians to consider many rapidly changing factors including the patient’s medical history, vital signs, blood pressure, and more. The sepsis prevention model automatically evaluates these factors and presents actionable insights and recommendations so that clinicians know to intervene sooner.” Check out how a clinician-led implementation, a focus on nurse empowerment, and data transparency have helped Saint Luke’s succeed:
When you’re dealing with a polar vortex (us right now), where do you hide away? Our unheated treehouse probably isn’t the best place to hibernate, but on days like this it sure does look the part 😊
The final candle of 2023 is officially blown out. We hope that you had a healthy and happy new year, and that you ignite something great in 2024 😉 - Your cozy friends at Epic
