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Our latest product release went live on Thursday, May 6th! We moved 5 new features to general availability (GA) with this release. Here's a quick look at just a couple of them: Messaging for Mobile: In our last release (April 22nd) we officially launched our new Messaging product, and now Messaging has also been added to the Reputation mobile app! Just like in our desktop platform, clients with Messaging enabled will now see an "Inbox" tab in the mobile app's navigation bar where they can filter and respond to their customer conversations. This functionality is being made available in both the iOS and Android versions of our app. Platform Link to Nuvi Listen: After our acquisition of Nuvi a month ago, we've now added our first Nuvi touchpoint in the Reputation platform. Going forward, clients who purchase access to the Nuvi Listen platform will see a "Listening" option under the Social Suite menu in the Reputation platform that links them to Nuvi. This is just a first step towards integrating the two platforms, with more touches to follow over the coming months (such as single sign
Reputation Acquires Nuvi, Leader in Social Customer Experience Reputation + Nuvi will create the market’s leading feedback platform that lets you listen everywhere and act anywhere. With this acquisition, Reputation has created a powerhouse platform that effortlessly combines traditional experience management (surveys) with digital experience (business listings) and experience management (reviews and social media feedback) to give brands a true 360-degree view of sentiment.
Our 2021 Healthcare Report is out and top #healthcare leaders have weighed in. Learn how you can leverage customer feedback in and so much more in our eye opening report: We analyzed 348,000 customer reviews across 113,000 physicians and facilities to understand how healthcare providers manage their reputations in a world changed forever by a global pandemic. We also worked with research firm YouGov to learn how people make healthcare decisions today, ranging from Millennials to Baby Boomers.
Reputation celebrates their 2021 Promotions! During times such as these, a company’s employees are more important than ever in helping maintain business continuity and momentum. When employees feel appreciated and are encouraged to contribute their talent and ideas, great things happen. Not only can organizations benefit from employees’ positive attitudes and innovative ideas, customers have better experiences.
Upcoming CX webinar with Chris Sparling Join Reputation's CX Strategy Director, Chris Sparling, for an exclusive Customer Experience Magazine (CXM) webinar on February 24th. Chris will reveal how enhancing #CX through customer feedback is the golden ticket to increasing revenue in 2021. Register here: https://lnkd.in/dUcG5Mk
Reputation Earns Top 100 Best Software placement “This isn’t a subjective list based on a few peoples’ opinions,” explains G2 CEO, Godard Abel. “With the highest traffic and engagement, largest selection of product and services, and highest quality data, G2 analyzes more than 4 million data points to determine which products and companies make the list.” ➡️ https://lnkd.in/gFf2EdJ
Reputation Launches the New Reputation Platform by Steve Brooks (2/1/21) (Platform Relaunch Feature)
Company Rebrand 2020 Reputation Refreshes Brand, Drops the “.com” and Prepares for Another Year of Accelerated Growth The company’s name refresh to Reputation reinforces its core commitment and upholds its long-held mission — to connect companies to their customers — while also reflecting a modern Customer Experience (CX) company that competes in a constantly evolving market. The updated name is just part of the rebrand; it also includes a new logo and website that showcase a reinvigorated visual look and feel. Although the Reputation brand is evolving, the company’s commitment to its customers isn’t changing; Reputation remains committed to helping them maximize their exposure, inspire customer loyalty and operate efficiently through the reputation experience management platform.
Meet Our December Employee Spotlight! Kip Borie isn't your typical IT guy. When he's not wearing hazmat suits in cleanrooms or flying fighter jets, he thrives on making sure all of Reputation.com have seamless, secure and reliable access to the digital resources they need, no matter where they are. And he's been doing this since 2011, when he became Reputation.com's first IT help desk employee.
Reputation Score X Launch Our next-generation Rep Score solution is finally here! Rep Score X is like a personal trainer for our clients' businesses. It shows them where they stand today, explains how they got there, then tells them exactly what to do next to improve. As of last Thursday’s product release, Rep Score X is available for all clients as a standard part of our platform.
