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Want to connect with Zinier at one of the many global events our team participates in? Or get our takeaways about the latest trends emerging from those events? Check out where we've been (and where we're headed next) here: https://www.zinier.com/blog-category/event-coverage.
It might be hard to rely on your crystal ball for signs of what might be in store in the coming year, since thereâs a good chance that it got shattered when you threw it against a brick wall at some point in the last few years. Between COVID, Brexit, supply chain breakdowns, and rampant inflation, crystal balls havenât been much use lately when it comes to identifying whatâs ahead just down the road. But maybe, just maybe, the world is starting to get back to normal, and perhaps youâre ready to start trusting your trusty crystal ball once again. We took a look around the field service industry and analyzed the signs of what seems to be coming our way in 2023. Here are some of the most likely trends we see emerging.
You know how you sometimes see an image of someone with a tiny little angel and a tiny little devil standing on their shoulders? This dynamic duo seem to have nothing better to do than offer their advice on what our hero should do. Should you make some room in your lane of traffic for somebody trying to merge? The angel says âYes, do the right thing.â Should you take the last donut from the break room at work? The devil says âGo for it!â Well, suppose your field technicians could have that kind of real-time guidance on their day-to-day activities? Naturally, youâd only want to let the âangelâ have a say â no devils allowed in your field operation! Our new Dynamic Audits product basically gives your field technicians an angel on their shoulder offering guidance to help make sure they get the job done â and done right the first time.
Zinierâs Parts & Inventory product enables field service operations to keep track of parts and material inventory across warehouses and trucks, and ensures that technicians have the right parts and materials they need to complete their tasks. Our latest release introduces a significant improvement to the way parts and inventory are managed, empowering users to track and manage inventory at the unit level.
Remember the story of Goldilocks â always looking for that âjust rightâ balance between too much and too little? Itâs a familiar feeling for many people in field service management who need to plan for capacity. If you have too many field workers, you wind up paying people just to wait around for the next job. But if you didnât catch that a surge in demand was coming your way, you wonât have enough workers available, and youâll wind up taking a hit on SLAs or customer satisfaction. Hereâs a look at some of the common challenges associated with managing capacity and a preview of how Zinierâs new Capacity Management product solves these problems.
One of our goals for Zinierâs solutions is to produce applications that are as easy to use â in the field and in the backoffice â as the best consumer-grade applications. You probably donât even think that much about your own favorite apps that you use everyday. They just work, and donât intrude on your daily activities. Maybe youâre always on Slack all day long or spend your evenings on Netflix or TikTok or take care of your transportation thanks to Uber or Google Maps, all without really noticing that youâve been using those apps. Zinierâs Director of Product Design Enrique Alvarado has his own favorite app that inspires the way he thinks about designing our own products. You can find out what that app is, and how it inspires him in this profile from our Humans of Zinier blog post series.
In honor of International Womenâs Day, focused on the theme of âDigitALL: Innovation and technology for gender equality,â some of Zinierâs own #fearlesswomen shared their inspirations (along with a few of Zinier's #fearlessmen). You can read about the women who inspire them on the Zinier blog: https://www.zinier.com/blog/saluting-fearless-women-on-international-womens-day
Prateek Chakravarty, CEO of Zinier, accelerating the digital transformation across field service teams and organizations through AI.
Humans of Zinier: Luis Mizael Martinez Jimenez , Director - Solutions Architecture
Check out our new Humans of Zinier! This month we have Tina Truong, one of Zinier's veterans đ
