Customer Service Representative applicants have rated the interview process at ASDA with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 67.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 6 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at ASDA overall takes an average of 13 days.
Common stages of the interview process at ASDA as a Customer Service Representative according to 5 Glassdoor interviews include:
Personality test: 20%
Phone interview: 20%
Drug test: 10%
One on one interview: 10%
Presentation: 10%
Background check: 10%
Skills test: 10%
IQ intelligence test: 10%
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I applied online. The process took 6 days. I interviewed at ASDA (London, England) in Jan 2023
Interview
I applied and they called me for a phone interview. It was good and so quick. Once the interview was finished I got a reply with what I selected. I submitted all the documentation to the company for the HR process. After a few days they asked me to come to work. But I had to declined it since I got sick and could not work. So I informed them to I can't make the appointment. They understood my situation and it was fine.
The interview was face to face and the interviewer was friendly. I was asked questions about my experience in previous roles and how my experience would align with their needs.
Very good interview. Timely and had feedback and well structured. Would be happy to work here. The interview questions were well thought through and relevant: the interview panel were also nice. Thanks for your time.
- had a group briefing on the task
- went to the shop floor to practice stacking shelves
- stacked shelves for a bit then got the opportunity to ask questions as a group
Interview questions [1]
Question 1
How would you react if a customer comes to you with a complaint?