Customer Service Representative applicants have rated the interview process at ASDA with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 67.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 6 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at ASDA overall takes an average of 13 days.
Common stages of the interview process at ASDA as a Customer Service Representative according to 5 Glassdoor interviews include:
Phone interview: 20%
Personality test: 20%
Background check: 10%
IQ intelligence test: 10%
Drug test: 10%
Presentation: 10%
One on one interview: 10%
Skills test: 10%
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I applied online. The process took 2 weeks. I interviewed at ASDA (Straiton, Scotland) in Mar 2024
Interview
Felt a bit rushed and I didn't really feel like they had time for me. We interviewed in what was more like a cupboard/stock space than an interview room, and the questions were very much like the online questionnaire, random tick box questions it felt were designed to weed out those who are less likely to be blindly compliant to unreasonable management demands, or think for themselves.
Interview questions [1]
Question 1
A customer asks for help finding an item in the store, but you don't know as it's not your department. How do you respond?
The interview was face to face and the interviewer was friendly. I was asked questions about my experience in previous roles and how my experience would align with their needs.
Very good interview. Timely and had feedback and well structured. Would be happy to work here. The interview questions were well thought through and relevant: the interview panel were also nice. Thanks for your time.
- had a group briefing on the task
- went to the shop floor to practice stacking shelves
- stacked shelves for a bit then got the opportunity to ask questions as a group
Interview questions [1]
Question 1
How would you react if a customer comes to you with a complaint?