I applied online. The process took 2 weeks. I interviewed at ASDA (Coventry, England) in Apr 2024
Interview
the interview was pretty easy. Just they call for trial shift and told me to stock up the shelves, where the products were already spotted for me, doing it for 2 hours. just be as fast as you can.
Interview questions [1]
Question 1
they asked my availibility, also my flexibility to work on weekends.
The interview was face to face and the interviewer was friendly. I was asked questions about my experience in previous roles and how my experience would align with their needs.
Very good interview. Timely and had feedback and well structured. Would be happy to work here. The interview questions were well thought through and relevant: the interview panel were also nice. Thanks for your time.
- had a group briefing on the task
- went to the shop floor to practice stacking shelves
- stacked shelves for a bit then got the opportunity to ask questions as a group
Interview questions [1]
Question 1
How would you react if a customer comes to you with a complaint?
Customer Service Representative applicants have rated the interview process at ASDA with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 67.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 6 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at ASDA overall takes an average of 13 days.
Common stages of the interview process at ASDA as a Customer Service Representative according to 5 Glassdoor interviews include:
Personality test: 20%
Phone interview: 20%
Drug test: 10%
One on one interview: 10%
Presentation: 10%
Background check: 10%
Skills test: 10%
IQ intelligence test: 10%
Here are the most commonly searched roles for interview reports -