Advance Auto Parts Assistant General Manager interview questions

Met with the district manager in person, and a highier up boss on conference call. A lot of behavioral questions. When have you shown good customer service in past jobs. Also a roll play was in the interview. *A customer comes in buys products but the counter sales help is too busy talking about social life to help the customer or answer questions. The customers father calls you and explains the situation what do you do in this situation.

Mainly unstructured for the entry level positions. Some key points brought up but nothing unusual. The requirements for the position is minimal and management is more focused on the personality aspect rather than the automotive experience. Although this can be trained, the training is informal and minimal at best. In supervisory and management interviews there is a long, on line personality test.