Applied via their website. Received invitation to participate in a Hireart a couple days later. In this, they asked me to answer to some emails, and to explain some policies of their website to potential customers. Then was invited to a hiring meetup. They make us introduce ourselves, explain why did we love the company, why did we wanted to work in it, explain a fun fact about ourselves, and do some role playing answering some customer phone calls. This was the worst part because they expected you to answer really specific questions about their policies (payments, insurance, guarantees, refunds...). I don't really understand why are we supposed to memorise all these things for an interview process. Still in the process now, I'm supposed to do some skype interviews soon.
Interview questions [1]
Question 1
If you were to do a Ted talk, which would it be? Why?
Why do you want this job?
When was the last time you worked really hard?
When was the last time you helped someone?
How do you cut a cake in 8 equal pieces with 3 knife cuts?
I applied online, and it took about two weeks to get my first interview. The entire interview process felt casual, friendly, and honestly quite enjoyable overall.
1. Screening Interview with HR
They asked about my previous experience and why I was interested in a customer experience role. There was also a Q&A session about the position itself, along with a role-play exercise based on a real customer support scenario.
2. Interview with the Hiring Manager
After passing the first stage, I completed an online assessment. The hiring manager interview focused more on practical customer support situations and role-play exercises involving real-case scenarios.
3. Final Interview
The final round mainly focused on core values, culture fit, and my passion for the role.
I applied online. The process took 6 weeks. I interviewed at Airbnb (Singapore) in Jan 2019
Interview
It was a pretty straightforward and fun experience.
1. Video interview (recording)
2. Photo interview
3. Hiring meetup (similar to an assessment centre)
4. Core value interview
I did not pass the Hiring Meetup, probably because I was too honest about my intention that I might not stay in the customer experience team for very long period (3-5 years).
Interview questions [1]
Question 1
Role plays as a real customer experience specialist, answering potential enquiries from both hosts and guests.
I applied online. The process took 5 days. I interviewed at Airbnb (San Francisco, CA) in Jan 2019
Interview
Applied through Social Media, they sent me a little assignment, then had screen call with manager, went onsite and had 4 interviews with different people of the team.
