Customer Service Agent applicants have rated the interview process at Alorica with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 45% positive. To compare, the company-average is 58.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent roles take an average of 23 days to get hired, when considering 20 user submitted interviews for this role. To compare, the hiring process at Alorica overall takes an average of 7 days.
Common stages of the interview process at Alorica as a Customer Service Agent according to 20 Glassdoor interviews include:
Skills test: 17%
Phone interview: 13%
One on one interview: 13%
Background check: 12%
Drug test: 12%
IQ intelligence test: 9%
Presentation: 9%
Personality test: 8%
Other: 5%
Group panel interview: 3%
Here are the most commonly searched roles for interview reports -
The process took 2 weeks. I interviewed at Alorica (Honduras)
Interview
Básicamente preguntas como cualquier otro call center, primero en español luego en ingles por ejemplo hablar sobre ti, como manejarias el estrés, porque quieres trabajar etc, preguntan mucho como lidiarias con un customer enojado cosas así
Interview questions [1]
Question 1
*Can u tell me a little bit more about yourself ?
*How do u see yourself in five years
*How would u deal with the stress
It’s good. Probably depends, because back in my time it was just okay, you know, go with the flow, normal conversations. All in all, it was fine – I could keep up even though I'm not that good at English.
Great attitude and professional interview. Questions were tailored to find the best suitable campaign based on my skills and personality. Interview led to an offering of a job where all benefits, salary info and job responsibilities were thoroughly described.
questions are straightforward and designed to be manageable. They're considerate of your understanding and aim to assess fundamental knowledge especially if you are a tenure customer support agents from other BPO companies