I applied online. I interviewed at Amazon (Seattle, WA) in Jan 2021
Interview
Interview with a recruiter - very basic and mostly went over availability, salary expectations with very basic technical questions.
Next was a phone interview with hiring manager. Questions were very specific on how you would help a customer solve X. I did the Windows specification interview and remember
Interview questions [1]
Question 1
I did the Windows specification interview and remember questions about FSMO roles and "what do you do if a customer says their server is using too much RAM", etc... I think they were expecting very in depth knowledge without having to look anything up.
It was a 4 round loop. The first two rounds focused on networking and troubleshooting, plus questions about your domain. The last two rounds are just answering questions using leadership principles in STAR format.
The interview was smooth. Recruiter reached out with an invitation to an online assessment, then a phone interview 1 hour and interview loop scheduled after that. It had 4 rounds
Interview questions [1]
Question 1
Depends on the domain of the role. I had Networking domain, so most questions were on Linux and troubleshooting.
It was difficult , questions about os and computer network and one easy coding question , the coding question was prime number question, also asked behavioural questions which are to be answered in STAR format
Cloud Support Engineer applicants have rated the interview process at Amazon with 3.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 57.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Cloud Support Engineer roles take an average of 32 days to get hired, when considering 204 user submitted interviews for this role. To compare, the hiring process at Amazon overall takes an average of 28 days.
Common stages of the interview process at Amazon as a Cloud Support Engineer according to 204 Glassdoor interviews include:
Phone interview: 30%
One on one interview: 19%
Skills test: 12%
Presentation: 10%
Group panel interview: 8%
Background check: 7%
IQ intelligence test: 5%
Personality test: 5%
Drug test: 3%
Other: 2%
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