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      American Airlines

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      Flight Attendant Interview

      Feb 2, 2018
      Anonymous employee
      Dallas, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at American Airlines (Dallas, TX) in Jan 2018

      Interview

      Takes a while but worth it! Here is my story and I hope it helps all of you guys because going on Glassdoor definitely helped me! Step 1: Applied online Dec 1 and got instructed to do a personality test right away. That wasn't too hard, just answer honestly. Step 2: Invite for the video interview came next, on Dec 20. You have 5 days to complete it. I will list my video questions below for your reference. You have time to practice, set up your camera, and you can go through the practice questions as many times as you like before starting. Once you do start, you'll get asked a question, have 30 seconds to think about it, and then 3 minutes of it recording you. There are just 5 questions to answer and it did not take me that long. So just practice as many questions as you can find here on Glassdoor and you'll be good. Also, dress like a flight attendant. Red lipstick, scarf, professional blazer, hair pulled back. Other than that, be yourself and let your personality show! Step 3: The face to face! I was starting to lose hope but then I got the call Jan 18. Be checking all voicemails if you screen calls (they will leave a message), inboxes, and even spam folders. Mine was a phone call and got set up for Jan 30. They fly you out so don't worry about having to pay and I was able to get in and out in the same day.The interview was from 1-5pm at their headquarters in Dallas. I met some people along the way that were going for the same thing and it was really nice. Again, try to look like a flight attendant. A business skirt suit looks best for ladies, 2in heels, hair pulled back, red lipstick, and a scarf if possible. Guys, just a suit and tie. There was about 50 ppl in my group. Everyone sat at tables of about 5-8 people and we played an ice breaker game called Who's Who. This is easy, don't stress. But while you're working as a group on the Who's Who exercise, recruiters are walking around the room observing you. Just be yourself! Next is the group interview. About 5-8 people get randomly picked to be together to go into another room. Two recruiters ask 3 questions and everyone gets a chance to answer. The first question, they pick someone to be in the "hot seat" and go first, then work their way down the line. But for the last 2 questions, you can volunteer. The first question was just telling us about yourself (career experience) and why you want to be a flight attendant. The second one is a bit random but I recognized it from Glassdoor. It was "how did you deal with a difficult customer", use the STAR method. The third question everyone gets a random one to answer. Same thing though, all questions you'd find on Glassdoor so do your research and be ready. Lastly, everyone meets back in the original conference room to watch a powerpoint on the benefits, salary, lifestyle, and training. Then there is Q&A. While Q&A is going on, recruiters are coming in and calling people's names. They tell you that you're being called to go over your resume info which is half true but you can tell if you're getting the job or not and I will explain what I mean. What I read is that if your name gets called, it's a good thing. But the thing is, everyone's name is going to get called. What matters is which direction down the hall they take you. When you get called and are directed into another conference room for a one on one, that's a good sign. If you get called and the recruiter takes you towards the lobby and just asks if they have your email and phone number correct, that's probably going to be a TBNT. I was directed into a one on one and we chatted for about 10 more mins before getting offered a CJO. Then I was sent to the room for a reach test, fingerprints, and drug test. I can't guarantee but if you get a one on one, you are probably going to be offered a CJO. And I was!! I interviewed Jan 30 and they said I probably won't start training until Apr. Ok guys, I hope this helped!! You are going to meet a lot of awesome people so make friends and don't be too stressed. The recruiters are all very nice and make you feel comfortable. Good luck and be yourself!! One last tip!! In the one on one during your f2f, they'll ask if you have any tattoos. Be honest! They will find out eventually anyways. I have three on my right arm that I told him about and I still got hired. You can use make up or clothes, whatever it takes to make sure they're always covered :-)

      Interview questions [6]

      Question 1

      What interests you becoming a FA with AA?/Why do you want to be one?
      Answer question

      Question 2

      Discuss your past experience and how that prepared you for this role?/Tell us how your current job has prepared you for his position?
      Answer question

      Question 3

      What excites you most about moving to a new city after training?
      Answer question

      Question 4

      Tell us about a time that you received an exceptional customer service.
      Answer question

      Question 5

      Tell us about a situation when you have to help an upset customer.
      Answer question

      Question 6

      Are you able to adhere to the no visible tattoos or piercing company’s policy?
      Answer question
      8

      Other Flight Attendant Interview Reviews for American Airlines

      Flight Attendant Interview

      Jul 14, 2016
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at American Airlines in Jul 2016

      Interview

      Applied online took assessment test online one week later received email for a video interview. Taking my video interview today. Any advice from anyone who has gone through the process?!

      Interview questions [1]

      Question 1

      Dont know the questions yet
      2 Answers
      2409

      Flight Attendant Interview

      May 22, 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at American Airlines

      Interview

      Video group interview then in person with 40 other applicants. Asked behavioral questions and personality questions. The video interview lasted about 30-45 minutes. Then the in person was a whole day process.

      Interview questions [1]

      Question 1

      Name a time you went above and beyond for a customers
      Answer question

      Flight Attendant Interview

      May 15, 2026
      Anonymous employee
      Dallas, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied in-person. I interviewed at American Airlines (Dallas, TX)

      Interview

      1. Application with test questions 2. Group interview - online 3. In person interview - a lot of ppl with eyes on you. Dress professionally. 4. 6 week training -very hard, but be a good study/test taker

      Interview questions [1]

      Question 1

      High level Customer service related questions and safety experiences.
      Answer question

      American Airlines interviews FAQs

      • Flight Attendant applicants have rated the interview process at American Airlines with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 79% positive. To compare, the company-average is 73.8% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Flight Attendant roles take an average of 67 days to get hired, when considering 1,785 user submitted interviews for this role. To compare, the hiring process at American Airlines overall takes an average of 52 days.
      • Common stages of the interview process at American Airlines as a Flight Attendant according to 1,785 Glassdoor interviews include:

        Group panel interview:  19%

        Phone interview:  14%

        One on one interview:  13%

        Personality test:  10%

        Background check:  10%

        Drug test:  9%

        Skills test:  9%

        Presentation:  7%

        IQ intelligence test:  6%

        Other:  3%

      • Here are the most commonly searched roles for interview reports -

        1. Flight Attendant(1742) ;
        2. Customer Service Representative(310) ;
        3. Reservations Agent(204) ;
        4. Customer Service Agent(192) ;
        5. Fleet Service Clerk(181) ;
        6. Airline Pilot(151) ;
        7. Ramp Agent(129) ;
        8. Analyst(127) ;
        9. Fleet Service Agent(124) ;
        10. Manager(116) ;
        11. Software Engineer(89) ;
        12. Software Developer(72) ;
        13. Pilot(68) ;
        14. Senior Analyst(63) ;
        15. Captain(57) .


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