I applied online. The process took 1 day. I interviewed at American Airlines (Dallas, TX) in Dec 2017
Interview
The interview process is a STAR interview format. Get to know you, tell us about yourself, what did you do when questions. Depending on the interviewer could be 3-5 questions then a buy time question. "Last question" Tell us why you are the person for this job
Interview questions [1]
Question 1
Tell us about a time you had to handle multiple and conflicting priorities
I applied online. I interviewed at American Airlines (Rio de Janeiro) in Jul 2022
Interview
Candidatura feita através do Linkedin, ligação para marcar a entrevista que foi presencial. Após a entrevista 2 a 3 semanas para o feedback que foi feito dentro do prazo. (Feedback via mensagem do site)
The process took 5 weeks. I interviewed at American Airlines
Interview
They already know who they want. They post for no reason with no intention to promote from within. 55k for working 18 hour shifts of terrible airplane management. On top fo that very little flexibility to work other times.
Interview questions [1]
Question 1
Name a time you had to make due with limited resources?
I applied online. The process took 3 days. I interviewed at American Airlines (Washington, DC) in Sep 2021
Interview
I had the opportunity to meet a great team of interviewers. More than an interview, it was simply a great back and forth conversation. They were very excited to listen to my experience.
Customer Service Manager applicants have rated the interview process at American Airlines with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 46% positive. To compare, the company-average is 73.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Manager roles take an average of 35 days to get hired, when considering 13 user submitted interviews for this role. To compare, the hiring process at American Airlines overall takes an average of 52 days.
Common stages of the interview process at American Airlines as a Customer Service Manager according to 13 Glassdoor interviews include:
Group panel interview: 21%
Phone interview: 15%
Background check: 13%
Skills test: 13%
One on one interview: 13%
Drug test: 10%
Personality test: 5%
IQ intelligence test: 5%
Presentation: 3%
Other: 3%
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