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      American Airlines

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      Related searches: American Airlines reviews | American Airlines jobs | American Airlines salaries | American Airlines benefits | American Airlines conversations
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      Flight Attendant Interview

      Feb 5, 2019
      Anonymous employee
      Dallas, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 months. I interviewed at American Airlines (Dallas, TX) in Jan 2019

      Interview

      This was a long process but well worth it ! I applied in early September. They emailed me the next day to complete a personality test. About two days later I got the invitation for the video interview. I was super excited I watched a lot of YouTube videos on appearance and using the STAR (Situation, task, action, results) method to answer interview questions. After months and months of waiting I got the face to face interview in middle of December. It was scheduled three weeks out so I had some time to further prepare. My f2f was at 10:00am at the Dallas training center. They flew me out the night before. The overall interview process was very welcoming. As soon as you walk in the interview starts, even when you think no one is watching.. still smile. The entire day I smiled at everything and everyone. Pretty sure I got minor tears in my cheek muscles I smiled sooo much LOL. But really smile until it hurts and then smile some more. As soon as I walked in I introduced myself to everyone. Start making convo about anything just be friendly. After everyone’s arrival (about 30-35 people) we got a tour of the training center & then led into a room where we held group activities. This is the time to show the interviewers you can work well in a team and have fun. Let your personality shine!! Also important, do NOT try to be the center of attention and talk the whole time. Let others speak, but take a leadership role if given the opportunity. Then we did group interviews in another room, 4 people and 2 interviewers, 3 questions each I all found on Glassdoor, very relaxed it’s okay to be nervous just talk with clarity and confidence. Afterward we were shown a PowerPoint presentation about working with AA, at the same time the interviewers are deliberating. At this point start saying your good lucks or goodbyes. I was the second person called back and someone “had some more questions for me” THIS is a good sign you are almost completely in the door. Most people can be told to either wait for an email or try applying again in 6 months. This is the real face to face held in another private room. He was very nice but stern I tried to make conversation in between the interview questions. No awkward silence moments. About 10–15 minutes he gave me my CJO ! I did the reach and seat test super easy, fingerprints, and drug testing all there. Only me and another girl got an offer that morning. A lady told us they only pick 5 a day which was mind blowing. I left around 12:30/1. My flight leaving was at 6. Not sure who called in but they upgraded my seat to first class!! Which I’ve never sat in before so that was really nice. Now I’m just waiting on an email to tell me when my training starts! Overall great experience and I’m super excited to start this journey ! This was really long but I hope it helps someone ! Good luck to everyone !

      Interview questions [5]

      Question 1

      What do you think is the best perk in being a flight Attendant ?
      1 Answer

      Question 2

      Describe a time you had a difficult customer ?
      1 Answer

      Question 3

      Tell me about yourself..?
      1 Answer

      Question 4

      What does customer service mean to you ?
      1 Answer

      Question 5

      Do you have any tattoos or piercings that would go against the AA policy?
      1 Answer
      9

      Other Flight Attendant Interview Reviews for American Airlines

      Flight Attendant Interview

      Jul 14, 2016
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at American Airlines in Jul 2016

      Interview

      Applied online took assessment test online one week later received email for a video interview. Taking my video interview today. Any advice from anyone who has gone through the process?!

      Interview questions [1]

      Question 1

      Dont know the questions yet
      2 Answers
      2409

      Flight Attendant Interview

      May 22, 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at American Airlines

      Interview

      Video group interview then in person with 40 other applicants. Asked behavioral questions and personality questions. The video interview lasted about 30-45 minutes. Then the in person was a whole day process.

      Interview questions [1]

      Question 1

      Name a time you went above and beyond for a customers
      Answer question

      Flight Attendant Interview

      May 15, 2026
      Anonymous employee
      Dallas, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied in-person. I interviewed at American Airlines (Dallas, TX)

      Interview

      1. Application with test questions 2. Group interview - online 3. In person interview - a lot of ppl with eyes on you. Dress professionally. 4. 6 week training -very hard, but be a good study/test taker

      Interview questions [1]

      Question 1

      High level Customer service related questions and safety experiences.
      Answer question

      American Airlines interviews FAQs

      • Flight Attendant applicants have rated the interview process at American Airlines with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 79% positive. To compare, the company-average is 73.8% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Flight Attendant roles take an average of 67 days to get hired, when considering 1,785 user submitted interviews for this role. To compare, the hiring process at American Airlines overall takes an average of 52 days.
      • Common stages of the interview process at American Airlines as a Flight Attendant according to 1,785 Glassdoor interviews include:

        Group panel interview:  19%

        Phone interview:  14%

        One on one interview:  13%

        Personality test:  10%

        Background check:  10%

        Drug test:  9%

        Skills test:  9%

        Presentation:  7%

        IQ intelligence test:  6%

        Other:  3%

      • Here are the most commonly searched roles for interview reports -

        1. Flight Attendant(1742) ;
        2. Customer Service Representative(310) ;
        3. Reservations Agent(204) ;
        4. Customer Service Agent(192) ;
        5. Fleet Service Clerk(181) ;
        6. Airline Pilot(151) ;
        7. Ramp Agent(129) ;
        8. Analyst(127) ;
        9. Fleet Service Agent(124) ;
        10. Manager(116) ;
        11. Software Engineer(89) ;
        12. Software Developer(72) ;
        13. Pilot(68) ;
        14. Senior Analyst(63) ;
        15. Captain(57) .


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      Jobs at American Airlines

      14 jobs in United States
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      Customer Service Coordinator Full Time
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      ·
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      Customer Service Agent Part Time
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