I applied online. The process took 3 weeks. I interviewed at American Airlines (Dallas, TX) in Sep 2011
Interview
Panel interview process with the other job applicants sitting next to you listening to your answers so that they can say something better than your answer. They all seem to know each other, they spend time talking about the cities they worked in and who the know, ignoring qualified candidates.
Interview questions [1]
Question 1
Lots of "how would you handle" questions that have nothing to do with the job function. Lesson is listen to what the person next to you says, and make it sound better.
I applied online. I interviewed at American Airlines (Rio de Janeiro) in Jul 2022
Interview
Candidatura feita através do Linkedin, ligação para marcar a entrevista que foi presencial. Após a entrevista 2 a 3 semanas para o feedback que foi feito dentro do prazo. (Feedback via mensagem do site)
The process took 5 weeks. I interviewed at American Airlines
Interview
They already know who they want. They post for no reason with no intention to promote from within. 55k for working 18 hour shifts of terrible airplane management. On top fo that very little flexibility to work other times.
Interview questions [1]
Question 1
Name a time you had to make due with limited resources?
I applied online. The process took 3 days. I interviewed at American Airlines (Washington, DC) in Sep 2021
Interview
I had the opportunity to meet a great team of interviewers. More than an interview, it was simply a great back and forth conversation. They were very excited to listen to my experience.
Customer Service Manager applicants have rated the interview process at American Airlines with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 46% positive. To compare, the company-average is 73.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Manager roles take an average of 35 days to get hired, when considering 13 user submitted interviews for this role. To compare, the hiring process at American Airlines overall takes an average of 52 days.
Common stages of the interview process at American Airlines as a Customer Service Manager according to 13 Glassdoor interviews include:
Group panel interview: 21%
Phone interview: 15%
One on one interview: 13%
Background check: 13%
Skills test: 13%
Drug test: 10%
IQ intelligence test: 5%
Personality test: 5%
Presentation: 3%
Other: 3%
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