I applied online. The process took 2 months. I interviewed at American Airlines (Miami, FL) in Jul 2019
Interview
I applied May 23 and immediately after applying I got the personality quiz. After completing that, I got an email 6 days later saying congratulations I am moving forward. I didn't hear back until July 15th inviting me for a F2F. F2F was on July 19th. Interviewers were OUTSTANDING! They were all so friendly and really welcoming. It was a group panel, 3 interviewers, and 3 interviewees. The interview was pretty short, it only lasted about 45 minutes.
5 days after the interview I got a call from a recruiter stating that they had just sent me an email with an offer letter, and to complete my pre-employment paperwork.
My best advice would be just to have fun and do your best to not be nervous. They are super genuine and very friendly!
I applied online. The process took 2 weeks. I interviewed at American Airlines in Jun 2025
Interview
You will take an online assessment, and if that goes well, then you will be invited to the airport for a F2F interview before a panel, where other people will also be interviewing.
Interview questions [1]
Question 1
Tell us about a time when you had a supervisor that was difficult to work with, what did you do?
Group setting
Fire round questions
Each person given a chance to answer
Process of elimination they start to disqualify people on the spot and you will find out if you pass or not
Interview questions [1]
Question 1
How do you handle a difficult situation with angry customer ?
Just be yourself, they really love people who has great customer service skills and show that they have great hospitality. Don't make it an interview, try to make it a conversation.
Customer Assistance Representative applicants have rated the interview process at American Airlines with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 61% positive. To compare, the company-average is 73.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Assistance Representative roles take an average of 33 days to get hired, when considering 18 user submitted interviews for this role. To compare, the hiring process at American Airlines overall takes an average of 52 days.
Common stages of the interview process at American Airlines as a Customer Assistance Representative according to 18 Glassdoor interviews include:
Group panel interview: 29%
Drug test: 15%
Presentation: 15%
IQ intelligence test: 12%
Skills test: 9%
One on one interview: 9%
Background check: 6%
Phone interview: 3%
Personality test: 3%
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