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      American Airlines

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      IT Operations Help Desk Interview

      Aug 17, 2019
      Anonymous Interview Candidate
      No offer
      Neutral experience

      American Airlines interviews FAQs

      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at American Airlines in Aug 2019

      Interview

      We did my last interview over Cisco WebEx. There were two interviewers in the call but only one of them asked questions. The technical questions were extremely easy questions that anyone who works in IT would know off the top of their head.

      Interview questions [6]

      Question 1

      What is RAID?
      Answer question

      Question 2

      What does the ping command do?
      Answer question

      Question 3

      What does the ipconfig command do?
      Answer question

      Question 4

      Why do you want to work at American Airlines?
      Answer question

      Question 5

      What is the primary function of DNS?
      Answer question

      Question 6

      What is the difference between TCP & UDP protocols?
      Answer question
      • Candidates applying for IT Operations Help Desk roles take an average of 30 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at American Airlines overall takes an average of 52 days.
      • Common stages of the interview process at American Airlines as a IT Operations Help Desk according to 1 Glassdoor interviews include:

        Phone interview:  33%

        Presentation:  33%

        One on one interview:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Flight Attendant(1742) ;
        2. Customer Service Representative(310) ;
        3. Reservations Agent(204) ;
        4. Customer Service Agent(192) ;
        5. Fleet Service Clerk(181) ;
        6. Airline Pilot(151) ;
        7. Ramp Agent(129) ;
        8. Analyst(126) ;
        9. Fleet Service Agent(124) ;
        10. Manager(116) ;
        11. Software Engineer(89) ;
        12. Software Developer(71) ;
        13. Pilot(68) ;
        14. Senior Analyst(63) ;
        15. Captain(57) .

      Jobs at American Airlines

      27 jobs in United States
      Customer Service Manager, Airport Customer Experience Administration
      Philadelphia, PA
      ·
      $63K - $87K /yr
      (Employer provided)
      View job
      Customer Service Manager, Airport Customer Operations
      Chicago, IL
      ·
      $51K - $86K /yr
      (Employer provided)
      View job
      Customer Service Manager, Airport Customer Experience Administration
      United States
      ·
      $63K - $87K /yr
      (Employer provided)
      View job
      Analyst/Sr Analyst, Business Transformation (AI/IT)
      Fort Worth, TX
      ·
      $69K - $101K /yr
      (Glassdoor est.)
      View job
      Associate Developer, IT Applications
      Fort Worth, TX
      ·
      $66K - $91K /yr
      (Glassdoor est.)
      View job
      View all IT Operations Help Desk Jobs