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American Airlines interviews FAQs
Customer Service Representative applicants have rated the interview process at American Airlines with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 73.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 23 days to get hired, when considering 87 user submitted interviews for this role. To compare, the hiring process at American Airlines overall takes an average of 52 days.
Common stages of the interview process at American Airlines as a Customer Service Representative according to 87 Glassdoor interviews include:
Group panel interview: 21%
Drug test: 17%
Skills test: 15%
Background check: 11%
One on one interview: 8%
Personality test: 7%
Phone interview: 7%
IQ intelligence test: 6%
Presentation: 5%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at American Airlines (New Orleans, LA) in Oct 2019
Interview
I uploaded my resume and was sent an email to do video interview. Before I could do my video interview, I was sent another email asking if I would like to move on in the interview process and if I was available for interview times. Had interview, now I am awaiting a call back or email as to whether I will be given my 2nd face to face interview. The interview was very informative and comfortable.
Interview questions [1]
Question 1
Can you recall a time you made a mistake at work and if so what did you do to rectify it?
First they assign you an interview, so doesn’t matter if you are available or not, and they don’t tell you when it is until about 5 days before. I scrambled to get my work covered for that day and in an email they tell you to get to the airport 15 min before your time. I get their on time but have to wait at the ticket line to tell someone I’m there. By the time I get to a person, it’s my interview time and it proceeds to take more time for the agent to tell someone I’m even there. At this point I’m late and the supervisor tells me that the manager said I’m late and I’ll need to reschedule. It’s not even 3 minutes past, and I’ve left work early and driven 30 minutes for nothing. They don’t even validate my parking for me, so now I have to pay to park for nothing as well. Don’t bother applying here, it’s a waste of time.
Not much to say, I didn’t get the job. I interviewed online and it was pretty straight forward, but I didn’t like the location I would’ve had to work at, so we didn’t proceed
I interviewed at American Airlines (Greenville, SC)
Interview
The interview process was professional and well-structured. It began with an initial discussion about my background and experience, followed by questions focused on my skills, problem-solving abilities, and how I would handle responsibilities related to the role.
Interview questions [1]
Question 1
They asked me how I handle pressure when multiple priorities are competing. It stood out because it directly relates to the pace of the role and how I stay organized and focused