I applied in-person. I interviewed at American Airlines (Chicago, IL) in Apr 2018
Interview
Interviews 2 to 3 supervisors and 5 people interviewed in the same room.
They ask you why you want to work in American Airlines.
How can you overcome pressure?
What about the timing situation ?
Because is an airline you can be working 10 hours depends of the weather circumstances, cancellations etc
How do you work work team mates ?
That is very important because if you are a costumer service agent you are working flight all the time with a partner.
Resume Confirmation Some applicants, including myself, were called aside for a brief resume verification. The process was somewhat rushed, and there was limited opportunity to elaborate on previous experience. Initial Presentation Afterward, all candidates participated in a PowerPoint presentation that provided an overview of the company and the flight attendant position.
The interviewer was Very professional, thought provoking questions, how did you resolve a problem. What are your weaknesses. Interviewed a panel of applicants at the same time which was very interesting
I applied online. The process took 3 weeks. I interviewed at American Airlines in Feb 2022
Interview
The hiring manager emailed me to set up Zoom Interview. The Zoom Interview with hiring manager lasted about an hour. I was notified in two weeks regarding their hiring decision.
Interview questions [1]
Question 1
What skills and strengths can you bring to this position?
Customer Service applicants have rated the interview process at American Airlines with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 88% positive. To compare, the company-average is 73.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 21 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at American Airlines overall takes an average of 52 days.
Common stages of the interview process at American Airlines as a Customer Service according to 8 Glassdoor interviews include:
Group panel interview: 17%
Phone interview: 17%
Skills test: 17%
Background check: 13%
Drug test: 13%
Personality test: 9%
IQ intelligence test: 9%
Presentation: 4%
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