Inbound Customer Service Agent applicants have rated the interview process at American Airlines with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 73.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Inbound Customer Service Agent roles take an average of 21 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at American Airlines overall takes an average of 52 days.
Common stages of the interview process at American Airlines as a Inbound Customer Service Agent according to 2 Glassdoor interviews include:
One on one interview: 25%
Drug test: 25%
Phone interview: 13%
Group panel interview: 13%
Skills test: 13%
Presentation: 13%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at American Airlines (Detroit, MI) in Aug 2021
Interview
I applied and got a response about a week later I set up my interview for the same week first virtual then in person. I was offered a position the following week
I applied online. I interviewed at American Airlines (Chicago, IL) in Dec 2017
Interview
Group interview process. Great environment and felt relaxed. I would recommend the company and job to a friend or family member. I think the only thing it needed was a bigger space to interview.