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      American Airlines

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      Representative Customer Relations Interview

      Feb 2, 2022
      Anonymous employee
      Dallas, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1+ week. I interviewed at American Airlines (Dallas, TX) in Feb 2022

      Interview

      It was small group setting . Two interviewers at a time , they asked 5 questions . Keep it short and simple and stay calm! Loved the interview process. Truly exciting to be part of the family !

      Interview questions [1]

      Question 1

      Why do you want to work for American Airlines
      1 Answer
      3

      Other Representative Customer Relations Interview Reviews for American Airlines

      Customer Relations Representative Interview

      Jul 3, 2019
      Anonymous employee
      Phoenix, AZ
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 days. I interviewed at American Airlines (Phoenix, AZ)

      Interview

      Everyone was wonderfully nice and was professional. I was greeted by every AA employee that walked through the door in the waiting area with a smile and positive attitude. I was interview by two team members and both were very professional and upbeat.

      Interview questions [1]

      Question 1

      what makes an angry customer happy again?
      1 Answer

      Customer Relations Representative Interview

      Sep 21, 2017
      Anonymous Interview Candidate
      Tempe, AZ
      No offer
      Neutral experience
      Average interview

      Application

      The process took 3 weeks. I interviewed at American Airlines (Tempe, AZ) in Sep 2017

      Interview

      First off, the buildings are not labeled at all from the outside, so I drove around awhile before finding where to get a visitors pass and then was told where the other building was for interview. I was still 20 minutes early though. The questions were basic asking for specific work situations and they didn't seem like they wanted to know anymore about me on an individual level. They didn't ask any personal questions or follow up questions about the examples I described and there were awkward silences while they were writing my responses by hand. I wasn't surprised they asked for a writing sample, but was a little surprised that a company this size would not use a computer for the sample. Also, the interviewers sat there gossiping the whole time I was writing. They had me write the letter on a piece of paper which looked like chicken scratch considering since the 6th grade most work is done on a keyboard. I was very excited for this interview and really wanted to work for a company of this size, but am re-thinking continuing to pursue this company after my interview. They just seemed uninterested from the beginning which was discouraging and the lack of technology utilized for the interview was unimpressive.

      Interview questions [1]

      Question 1

      Describe a time there was a complaint against you, how did you resolve it?
      Answer question

      Jobs at American Airlines

      13 jobs in United States
      Representative, Cargo Sales Accounts
      Miami, FL
      View job
      Customer Service Manager, Airport Customer Experience Administration
      Philadelphia, PA
      ·
      $63K - $87K /yr
      (Employer provided)
      View job
      Customer Service Manager, Airport Customer Operations
      Miami, FL
      ·
      $48K - $68K /yr
      (Glassdoor est.)
      View job
      Customer Service Manager, Airport Workforce Management
      Charlotte, NC
      ·
      $56K - $80K /yr
      (Glassdoor est.)
      View job
      Customer Service Manager, Airport Customer Operations
      Chicago, IL
      ·
      $51K - $86K /yr
      (Employer provided)
      View job
      View all Representative Customer Relations Jobs