Thank you for your honest feedback about our interview process. We do review comments and make adjustments regularly, so thank you for chiming in about your experience. We are really steadfast in how we determine whether candidates have demonstrated experience providing customer-driven solutions, support or service because we feel it’s an indicator for not only great customer service, but also a great cultural fit in our organization. As such, it’s not uncommon to have role-based scenarios that measure customer-driven solutions. The scenario you highlight, though, is unique and we thank you for your feedback. We will review the process for this role to see if there are other ways to determine a customer-driven fit. Thanks again.