I was contacted via phone and email by the company through posting my resume on Monster to apply for some positions they had available. Once I applied, someone from their talent acquisition team called and emailed within 2 days to schedule a phone interview. The phone interview was 30 min reviewing my resume and a few standard interview questions (why did you apply, what did you like best/least about your previous jobs); she also reviewed what the job entails, the training schedule, and salary. She started off and ended the interview by asking if I had any questions, so have plenty of questions to ask. The onsite interview wasn't scheduled right away; the same person that scheduled my phone interview called me 2 days later to schedule an onsite interview. At this point there were 3 contacts (the initial person that reached out, the interview scheduler, and the person that conducted the phone interview). It was a two person onsite interview, the manager the position would directly report to and another manager. One reviewed my resume with me and the other read behavioral interview questions from a packet. They wanted examples from previous job experiences. The final 'question' was a role play: customer called and is very upset about her billing and feels that she's been given the run around, how do you respond? Then they open it up to any questions from you. They said I would hear in a week via phone either way on if I got the job or not once they review all the interviews with the hiring team but I never heard from them. The interview was an hour long.