Customer Service Representative applicants have rated the interview process at American Heart Association with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 63.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 22 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at American Heart Association overall takes an average of 31 days.
Common stages of the interview process at American Heart Association as a Customer Service Representative according to 5 Glassdoor interviews include:
Phone interview: 22%
One on one interview: 22%
Drug test: 17%
Skills test: 13%
Group panel interview: 9%
Background check: 9%
Presentation: 9%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 4 weeks. I interviewed at American Heart Association (Seattle, WA) in Feb 2008
Interview
I had a phone interview first. Then i had to take a skills quiz that was about microsoft word and excel that was timed. After they looked over my results they contacted the manager of the department. They then scheduled an interview. The interview took two hours. After the that i had to wait for a couple weeks while they did the background check. Then i got an offer letter.
Interview questions [1]
Question 1
Described a difficult situation you had to deal with and how you handled it.
I applied online. The process took 1 week. I interviewed at American Heart Association (Dallas, TX) in Oct 2019
Interview
Had a quick 5 min interview with someone in Human Resources before scheduling my actual interview. This interview was by phone as well. I was offered the job the same day.
I applied online. The process took 4 weeks. I interviewed at American Heart Association (Richardson, TX) in May 2018
Interview
Longer interview process than expected for a position like this. Didn't receive a call back until almost a month and half after application date. Brief 10 minute phone interview with supervisor, then a video interview with a set of 6 questions and 2 minutes to film yourself answering those questions, and lastly an in-person interview with supervisor and higher up. There was a skills test after the in person interview.
Interview questions [5]
Question 1
What is your favorite and least favorite technology?
I applied online. The process took 2 weeks. I interviewed at American Heart Association (Dallas, TX) in Dec 2017
Interview
About an hour long, average interview questions, very friendly and conversational interview I was introduced to several people and gave me a tour to the building, after the interview I did an assessment test and a week later received the offer letter.