Customer Service Representative (CSR) applicants have rated the interview process at American Medical Association with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 48.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 16 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at American Medical Association overall takes an average of 35 days.
Common stages of the interview process at American Medical Association as a Customer Service Representative (CSR) according to 3 Glassdoor interviews include:
Group panel interview: 29%
Phone interview: 29%
Background check: 14%
Drug test: 14%
One on one interview: 14%
Here are the most commonly searched roles for interview reports -
I interviewed at American Medical Association (Chicago, IL)
Interview
More complicated than it needed to be at this job level. And too many different interviews scheduled to move things along quickly. Several of the interviews seemed perfunctory and perhaps just to satisfy multiple parties interest
I applied through a recruiter. The process took 2 weeks. I interviewed at American Medical Association
Interview
The interview involved a writing sample, a role play, & standard STAR method questions. During the interview process I discovered this position is a glorified Account Manager role with no opportunity for commission. Also, during the interview process the interviewers revealed that there are more people in management that necessary which gives me the idea that they micromanage like crazy because there isn’t enough work to go around. The ratio is about 1:6. I did not get any insight into the company culture.
Interview questions [1]
Question 1
Standard STAR method questions related to upsell and cross sell capabilities. Be able to speak in regards to your personal experiences dealing with clients.
I applied online. I interviewed at American Medical Association
Interview
Beginning withHR telephonic interview only a week or two after applying. Then an in-person; which required an hour study session then practice phone quiz. Lastly, a standard interview with 3 managers.