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We appreciate you taking the time to give us this feedback on your interview experience. We apologize that you didn't receive email responses from our recruiting team. We value prompt communication and do our best to not leave candidates hanging. We'll follow up with our team to investigate what happened.
For most positions, we have 1 or 2 initial phone or video interviews, and then invite our top few candidates to a final multiple-segment interview round. This final interview round involves a variety of position-relevant colleagues across several departments and is sometimes broken up over multiple days to better accommodate the candidate's existing personal and work commitments. We value this process, as it allows us to get additional perspectives on our candidates and dive deeper into specific aspects of the role. We've also found that it helps candidates get a better sense of the role, team, and company culture!
We're sorry that this was a less than ideal experience for you, and will use this feedback to continue improving our processes.