Easy to apply on their website, got a call from the recruiter within a few weeks of applying to do a phone screen before being interviewed by one of their managers
Interview questions [1]
Question 1
Asked me about how I dealt with a difficult customer interaction
A very quick and straight forward interview. The interview questions were very customer service oriented, one one scenario-based question (ie what would you do if a customer’s item was received damaged, and they were upset over the phone).
Interview questions [1]
Question 1
Tell us about a time where you had a tricky customer situation, and joe you overcame it