There was a typing test taken with HR, they have recruiters that will call and do a basic over the phone interview. Most of the recruiters do the interviews as well. It is a bit more of a lengthy process, they do call references.
Customer Service Representative applicants have rated the interview process at Arup Laboratories with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 64.5% positive. This is according to Glassdoor user ratings.
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