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      Asana

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      Related searches: Asana reviews | Asana jobs | Asana salaries | Asana benefits | Asana conversations
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      Customer Success Manager Interview

      May 12, 2017
      Anonymous Interview Candidate
      San Francisco, CA
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at Asana (San Francisco, CA) in Mar 2017

      Interview

      I had a very positive experience in the interview process. I spoke to a recruiter and and then a Manager in CS. Conversations flowed well, the interviewers asked meaningful questions and invested a fair amount of time getting to know me. I didn't make it all the way through the process because I accepted a different job before I got to go onsite for an interview. The only thing I wish was different was the pace - I was bummed I didn't get a chance to go onsite, but that's how it does sometimes.

      Interview questions [1]

      Question 1

      Explain ways you've achieved customer retention.
      Answer question
      1
      Asana response
      9y
      Hi there, thanks so much for taking the time to write a review. We're glad to hear you enjoyed the experience. Best of luck in your job search!

      Other Customer Success Manager Interview Reviews for Asana

      Customer Success Manager Interview

      Mar 6, 2025
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Asana

      Interview

      The recruiter reached out to me for a screening call, said she would move me forward, then ghosted me. I would not recommend wasting your time with Asana, try elsewhere.

      Interview questions [1]

      Question 1

      How many accounts do you work with?
      Answer question

      Customer Success Manager Interview

      Sep 23, 2024
      Anonymous Interview Candidate
      London, England
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Asana (London, England) in Aug 2024

      Interview

      After two rounds of initial interview questions, the team at Asana went completely quiet. When I sent a polite request for an update, there was no response. This is unacceptable for a company of such standards.
      2

      Customer Success Manager Interview

      Jan 25, 2025
      Anonymous Interview Candidate
      London, England
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Asana (London, England) in Aug 2024

      Interview

      Straight forward interview process starting with a telephone screening led by one of their HR team members and then onto an interview with the hiring manager. Then you can expect a panel interview with some of the team members. I did feel like there wasn't much that was a surprise but felt there was little enthusiasm in the 1st round interview after having a great call with HR. Overall, I think Asana is a solid company and I like the product but the interview process was a bit underwhelming. I didn't feel like I was told what the primary concern was for the hiring manager, which ultimately led to me preparing to discuss points that weren't as important to the hiring manager as I was led to believe. Otherwise, HR was stellar and made sure to get back to me quickly.

      Interview questions [1]

      Question 1

      Asked typically CSM questions, including the size of the book of business I managed and how I approached senior-level relationship building.
      1 Answer
      1

      Asana interviews FAQs

      • Customer Success Manager applicants have rated the interview process at Asana with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 25% positive. To compare, the company-average is 48.1% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Success Manager roles take an average of 39 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Asana overall takes an average of 25 days.
      • Common stages of the interview process at Asana as a Customer Success Manager according to 8 Glassdoor interviews include:

        Phone interview:  38%

        Group panel interview:  25%

        One on one interview:  25%

        Personality test:  6%

        Presentation:  6%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(123) ;
        2. Account Executive(48) ;
        3. Sales(22) ;
        4. User Operations Specialist(21) ;
        5. Data Scientist(20) ;
        6. Engineering Manager(20) ;
        7. Enterprise Account Executive(20) ;
        8. Customer Success Manager(19) ;
        9. Marketing(16) ;
        10. Product Manager(15) ;
        11. Sales Development Representative (SDR)(15) ;
        12. Senior Software Engineer(15) ;
        13. Manager(13) ;
        14. Business Development Representative (BDR)(9) ;
        15. Corporate Account Executive(9) .


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      Jobs at Asana

      7 jobs in United States
      Senior Product Manager, Rules Experience
      San Francisco, CA
      ·
      $202K - $230K /yr
      (Employer provided)
      View job
      Senior Product Manager, AI Agents
      San Francisco, CA
      ·
      $202K - $230K /yr
      (Employer provided)
      View job
      Technical Solutions Engineer, Command
      United States
      ·
      $168K - $179K /yr
      (Employer provided)
      View job
      Technical Account Manager
      Chicago, IL
      ·
      $120K - $136K /yr
      (Employer provided)
      View job
      Corporate Account Executive
      Chicago, IL
      ·
      $81K - $185K /yr
      (Employer provided)
      View job
      View all Customer Success Manager Jobs