I applied through a recruiter. The process took 1 week. I interviewed at Asana (Amsterdam) in Sep 2021
Interview
I got contacted via LinkedIn by a recruiter, saying that she noticed my profile and that I was a good fit for their open CSM role.
I agreed to set up a call with her, she said I had a good experience and promised to pass on my CV to the Hiring Manager.
After 5 days of waiting I got a standard reply stating that I was actually not fit for the role...
I was really disappointed because she raised high expectations and all I got back was a standard rejection without any real feedback.
Very bad candidate experience.
Interview questions [1]
Question 1
What are your KPIs at your current role?
Are you working directly with customers?
The recruiter reached out to me for a screening call, said she would move me forward, then ghosted me. I would not recommend wasting your time with Asana, try elsewhere.
I applied online. The process took 2 weeks. I interviewed at Asana (London, England) in Aug 2024
Interview
After two rounds of initial interview questions, the team at Asana went completely quiet. When I sent a polite request for an update, there was no response. This is unacceptable for a company of such standards.
I applied online. I interviewed at Asana (London, England) in Aug 2024
Interview
Straight forward interview process starting with a telephone screening led by one of their HR team members and then onto an interview with the hiring manager. Then you can expect a panel interview with some of the team members. I did feel like there wasn't much that was a surprise but felt there was little enthusiasm in the 1st round interview after having a great call with HR. Overall, I think Asana is a solid company and I like the product but the interview process was a bit underwhelming. I didn't feel like I was told what the primary concern was for the hiring manager, which ultimately led to me preparing to discuss points that weren't as important to the hiring manager as I was led to believe. Otherwise, HR was stellar and made sure to get back to me quickly.
Interview questions [1]
Question 1
Asked typically CSM questions, including the size of the book of business I managed and how I approached senior-level relationship building.
Customer Success Manager applicants have rated the interview process at Asana with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 25% positive. To compare, the company-average is 48.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 39 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Asana overall takes an average of 25 days.
Common stages of the interview process at Asana as a Customer Success Manager according to 8 Glassdoor interviews include:
Phone interview: 38%
One on one interview: 25%
Group panel interview: 25%
Personality test: 6%
Presentation: 6%
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