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      Ashby

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      Related searches: Ashby reviews | Ashby jobs | Ashby salaries | Ashby benefits
      Ashby interviewsAshby Customer Success Manager interviewsAshby interview
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      Customer Success Manager Interview

      Aug 15, 2025
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Ashby in Aug 2025

      Interview

      The recruiter showed up late to the interview and was very obviously unprepared, and had not reviewed my resume. Rather than attempting to create a positive experience, she talked about herself, and Ashby’s recent funding. She had no meaningful questions to ask and instead just mentioned the pay range and their company trips. This was a waste of time, and reflects poorly on Ashby as a whole.

      Interview questions [1]

      Question 1

      Describe a time you dealt with a difficult situation at work
      Answer question
      1
      avatar
      Ashby response
      11mo
      Thank you for sharing this candid feedback with us. We’re truly sorry that your interview experience fell short of what you deserved and expected. It’s clear that we missed the mark in preparation, and as we are consistently striving to improve our process, we will use this feedback to help us improve. Thank you for taking the time to interview with us. -Anna

      Other Customer Success Manager Interview Reviews for Ashby

      Customer Success Manager Interview

      May 16, 2026
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Ashby in May 2026

      Interview

      I applied online and went through both the recruiter and hiring manager stage. Both were really engaged and asked really great questions. Sad it didn’t work out but I’ll try again some other time.

      Interview questions [1]

      Question 1

      What complex product have you worked with?
      Answer question

      Customer Success Manager Interview

      Mar 17, 2026
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Ashby

      Interview

      A recruiter reached out to me after my application and gave me an interview. After that, I met with the HM, and they did not move forward afterwards. They started both the interviews off with you asking your questions first, which doesn’t make sense at all to me. This makes the structure quite uncomfortable. As a candidate, you lose momentum to sell yourself and talk about your experience, which causes generic questions. I usually like to hold my questions until the end based on all that was discussed. And of course, I always have questions in my pipeline just in case. The questions the interviewers asked were vague, and they accused me of giving vague answers. What do they expect?! The way they interview and the questions they ask you, lack a personable conversational approach. Especially with them asking questions first when the interview begins. It makes it seem they want to get the interview over with and quickly get through it so they dont linger on questions at the end. I see they are still continuously posting the job and reposting it because they can’t find hires, and I think that is 100% their fault. They’re missing out on great candidates because of their lack of structure and the questions they ask. Thank god I found a company that made sense to me, and I chose them just as much as they chose me. Ashby did not want me to choose them.

      Interview questions [1]

      Question 1

      Before we begin the process, what questions do you have for us?
      Answer question
      9

      Customer Success Manager Interview

      Apr 30, 2026
      Anonymous Interview Candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Ashby in Apr 2026

      Interview

      I applied myself, super lengthy interview process, it seems like they are afraid to hire, no room for mistakes. Questions on topics of product complexity, technical acumen and stakeholder management as there is a panel interview at the end.
      2

      Ashby interviews FAQs

      • Customer Success Manager applicants have rated the interview process at Ashby with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 40% positive. To compare, the company-average is 21.3% positive. This is according to Glassdoor user ratings.
      • Common stages of the interview process at Ashby as a Customer Success Manager according to 5 Glassdoor interviews include:

        One on one interview:  36%

        Phone interview:  27%

        Group panel interview:  18%

        Presentation:  9%

        Skills test:  9%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(4) .


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      Jobs at Ashby

      60 jobs in United States
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