Engineering Interview Exercise: System Design for an Online Scheduling Solution for Patients
Objective:
Design a scalable and reliable online scheduling system that allows patients to book, cancel, and
reschedule appointments with healthcare providers. The system should be user-friendly and
accessible to both patients and healthcare staff, ensuring efficient and effective scheduling of
appointments.
Requirements:
1. User Types:
o Patients: Can view available time slots, book, cancel, and reschedule
appointments.
o Healthcare Providers: Can view and manage their schedule, set available time
slots, and manage appointments.
o Administrators: Can manage user accounts, access reports, and configure system
settings.
2. Functional Requirements:
o Appointment Booking: Patients should be able to select a healthcare provider,
view available time slots, and book an appointment.
o Appointment Management: Users should be able to cancel and reschedule their
appointments.
o Notifications: Users receive confirmation and reminder notifications via
email/SMS.
o Provider Schedules: Providers can set their availability, block out times, and
adjust their schedules.
o Scalability: The system must support a large number of users and appointments
without performance degradation.
o Accessibility: The system should be accessible via web and mobile devices.