The team leader collected myself from reception and took my upstairs to where the claims handler team was located. I was told to sit in on a couple of calls to hear what it was like and i assume pick up on details that they would later ask in the formal interview. After 15 minutes of listening in i was collected again and taken to a room for the formal part of the interview. The interview was rather brief, they fired off 5 or 6 competency questions and concluded with why i want to work in the claims department. The interview itself lasted around 10 minute to which after i was sent to reception to pick up my documents and sent on my way.