I applied through an employee referral. I interviewed at BAT in Jun 2022
Interview
I only had one screening call with a supervisor, which was very straightforward and informative about the job requirements. It wasn't long, as it took maybe 30 min. It had one part in Spanish and another in English, just to see at which level I was in the second language.
Interview questions [1]
Question 1
They asked me why I was inquiring about the offer, and what I expected from the job.
I applied online. The process took 2 days. I interviewed at BAT in Jan 2022
Interview
While working on my most recent project, our customer asked to add a new feature to the product. While it was a reasonable request, it went beyond the scope of the project we had worked out and there was no time built in to the schedule for it. My manager decided that we couldn't refuse and insisted that we rework the schedule. This change increased my workload about 25% in the same timeframe. I did my best to complete the extra work in the time given by working later at night and also working some of the weekends. Although it wasn't an ideal situation, we managed to pull it off and the customer was satisfied with our work."
Interview questions [1]
Question 1
What do you like most about Amazon? What do you like least?
it was good overall. the interviewer was very respectfull. but in the end, they didn't give me any notice as to which did I got the offer or not.I had to call myself
Customer Service Representative applicants have rated the interview process at BAT with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 68.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 46 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at BAT overall takes an average of 32 days.
Common stages of the interview process at BAT as a Customer Service Representative according to 4 Glassdoor interviews include:
Phone interview: 38%
Skills test: 25%
Personality test: 13%
One on one interview: 13%
Background check: 13%
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