I applied in-person. I interviewed at Bank of America (New York, NY) in Jun 2025
Interview
One interview and done, mostly behavioral based to make sure you are customer service focused. You don't need to have prior experience, just show you're ready to work and help relationship managers/bankers with leads
Multiple interviews with varying managers. I interviewed at the Bank of America Corporate and met with two managers during the meeting. They both asked their own set of questions which made the interview more intense.
Interview questions [1]
Question 1
Name a time you had to resolve a work matter involving conflict
Candidates submit applications and undergo screening. Shortlisted applicants attend phone or video interviews, complete assessments, then participate in-person panel interviews. Timely feedback is delivered, and successful candidates receive formal offers.
Customer Service Representative (CSR) applicants have rated the interview process at Bank of America with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 67.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 17 days to get hired, when considering 179 user submitted interviews for this role. To compare, the hiring process at Bank of America overall takes an average of 23 days.
Common stages of the interview process at Bank of America as a Customer Service Representative (CSR) according to 179 Glassdoor interviews include:
Phone interview: 19%
One on one interview: 18%
Background check: 14%
Skills test: 11%
Drug test: 10%
Personality test: 7%
Presentation: 7%
IQ intelligence test: 6%
Group panel interview: 5%
Other: 2%
Here are the most commonly searched roles for interview reports -