I'd like to extend my appreciation for the opportunity to participate in the interview process. The experience was well-structured, transparent, and respectful of my time. I particularly valued the clear communication at every stage, the professionalism of everyone I interacted with, and the thoughtful questions that reflected a strong understanding of both the role and the organization’s goals. It was also encouraging to learn more about the company culture and the team’s collaborative approach.

I was referred by a network connection. I first spoke to a recruiter who took down my information and let me know there would likely be two more interviews, a culture and a more technical interview. My next interview was with the director of the team and two managers. Overall I think we got along fine until the end when they asked me some technical questions towards the end. Most were troubleshooting scenario questions that were beyond vague and despite the fact I've worked in IT and support in some capacity for the last 5 years professionally, I found myself struggling to give them an answer they seemed to like. It would be questions like " Someone can't remote into a server, what do you do? " There are SO MANY variables to this situation and my decision was to basically word vomit every variable verification and every troubleshooting step I could pull out of thin air. The last 4 questions were direct technical questions with 2 being linux based, one SQL based, and another Windows based. I was very upfront with the fact that it had been a while since I worked in a Linux system and despite the fact that it took me a second to remember the answer to them, I feel like I was mostly on the ball. I forgot the most privileged user was called root and not super user. I answered the windows and SQL questions without a beat. Despite all of this, I was passed over. The feedback I got was that I lacked the technical knowledge and they were unable to train me up to the level I would need to be. This is however contradictswhat my network connection, who is in the job currently, said when we discussed my background and the job itself. A job which would have little to know work in Linux at all. I can't help but feel as if some of the questions were intentionally vague and some of the direct, almost dictionary like questions they asked about each OS were honestly a waste of time. In conclusion, I got a major vibe that the team itself is caring of each member, but the job is vague and one where you would be speaking to Customers on a regular basis. I don't know if I would recommend anyone looking to distance themselves from Customer Interaction apply for any support position here, and I would also caution ladies to be on your p's and q's. I simply caught a feeling in my last interview, but that's all I'm willing to say on that